Customer Success Manager
il y a 3 semaines
Within your #OneTeamYou will be in charge to secure adoption and drive customer satisfactionYou will build customer loyalty to fight churnYou will reduce Time-to-Value for OVHcloud’s customersYou will increase account income through cross-selling & upsellingYou will bring the voice of the customer and advocate him within OVHcloudYour main responsibilities :Trusted Advisor: build and maintain a strong and trustworthy relationship with your portfolio of customers.Collaboration: work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process.Customer Advocacy: act as an advocate for the customer within OVHcloud.Onboarding on new services: help customers get started with the product or service by providing trainings and resources.Adoption and Expansion: assist customers in adopting or growing their usage of OVHcloud’s services, while reducing time to value from their investment.Your future impactIn 6 monthsYou will complete onboarding et training to be able to pitch OVHcloud’s solution.You will manage a portfolio of customers: support them on a daily basis in using the product or serviceYou will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accountsYou will take part to internal projects and contribute to team meetingsAnd in 1 yearYou will develop and enforce your customers' interactionsYou will become a CSM Referent to at least one Sales’ clusterYou will lead international OVHcloud's initiativesYou will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new featuresYou will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with you customersSkills required :You are customer centric, and you have a demonstrable experience Customer-facing interactions.You have experience in Information Technology field (Cloud, network, operating systems, storage and/or virtualization) and know the benefits and challenges of moving to the cloudYou are equipped with strong interpersonal skills: diplomacy, eloquence, enthusiasm, and commercial flairYou have communication skills in English (B2 level required)You are dedicated and want to have a positive impact on your internal and/or external contactsYou know how to evaluate and control the risk and manage situations of conflictYou are organized, disciplined, and have a good team spiritYou collaborate easily with cross-functional teamsYou are autonomous and know how to take initiativeYou have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools.That's a plus :You have vertical & sector knowledgeYou have an ITIL certification
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Customer Success Manager
il y a 2 jours
Greater Paris Metropolitan Region, France Optimy Temps pleinAbout OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...
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Customer Success
il y a 7 jours
Greater Paris Metropolitan Region, France L:A BRUKET Temps pleinCustomer Success & Product information CoordinatorStart:Jan 2026Profile Level:2–4 years of experience in customer service and/or e-commerce operations, ideally in DTC, beauty or lifestyle sectors. Strong communication skills in English (required); Swedish is a strong plus. Comfortable coordinating with logistics, CX, and digital teams, and working with...
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Customer Success Manager
il y a 2 jours
Greater Rennes Metropolitan Area, France Klaxoon, a Wrike company Temps pleinNow a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.About The RoleKlaxoon is looking for an...
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Customer Success Manager
il y a 1 semaine
Greater Paris Metropolitan Region, France DATAROCKSTARS Temps pleinDATAROCKSTARS est leader de la formation en data science, intelligence artificielle et cybersécurité. Nous formons les meilleurs experts de demain en leur offrant des programmes d'excellence et un accompagnement de premier ordre. Rejoindre DATAROCKSTARS, c'est intégrer une équipe passionnée et contribuer à la réussite des futurs leaders de la...
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Customer Success Manager
il y a 3 semaines
Greater Paris Metropolitan Region, France Optimy Temps pleinAbout OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...
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Customer Success Manager
il y a 2 jours
Greater Lille Metropolitan Area, France RELEX Solutions Temps pleinAbout RELEXRELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...
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Customer Success Manager
il y a 1 semaine
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Customer Success Manager
il y a 1 semaine
Greater Paris Metropolitan Region, France AVEST Temps pleinA propos d'AVESTAVEST est la solution SaaS incontournable à destination des agences immobilières pour leur permettre de développer leur activité et de mener à bien les projets de leurs clients avec la plus grande efficacité.Notre produit rencontre un fort succès auprès de nombreuses agences immobilières partout en France.Soutenue par des...
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Customer Success Manager
il y a 1 semaine
Paris, France Feedzai Temps pleinFeedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction...
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Manager - Customer Success
il y a 2 semaines
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
