Operations Director

A Bit About Us:Stellar brings together professionals and experts from various exciting domains and technologies: telecommunications (cellular 4G/5G terrestrial and non-terrestrial, Wi-Fi, satellites), automotive (with privileged relationships with car makers and their Tier-1 suppliers), and software (for efficient data transmission, orchestration, network management, data collection, processing, and analysis and growing AI/ML).Our products and solutions (STEER®, M2M, and all-in-one GLOBBLE offering) are transforming the way people and vehicles experience connectivity while on the road with a seamless, ubiquitous, reliable broadband solution.Stellar is an ideal workplace for individuals who are eager to acquire knowledge, challenge conventional norms, explore innovative approaches, and assume significant responsibilities in a supportive, collaborative, results-driven, and professional atmosphere. The Role:As Director of Operations, you will be reporting to Stellar CTO and you will be required to contribute to other annex activities including sales, product development and roadmap definition as well as strategic planning and budgeting.You will be responsible of managing a dynamic technical operations and technical support team and cover the following duties and responsibilities:Key Responsibilities:Direct end-to-end operations strategy and execution, ensuring scalability, reliability, and efficiency of services.Oversee network infrastructure deployment, monitoring, and SLA compliance.Define and implement processes for network operations, incident response, customer support, and operational resilience, ensuring carrier-grade service availability.Drive cross-functional alignment between engineering, sales, and customer support to deliver operational excellence.Capture main reported customers issues and requests and report internally.Contribute to the definition of roadmap and requirements of STEER® Management platform.Manage budgets, KPIs, and performance targets for the operations team, ensuring cost efficiency and operational integrity.Build and mentor multidisciplinary operations teams, fostering adaptability in a fast-scaling, global environment.Required Skills and Competencies:Proven experience in global operations management within SaaS or Telecoms environments.Strong knowledge of network operations, service assurance, and SLA-driven processes.Ability to design and enforce processes for monitoring, escalation, and incident management.Financial and analytical skills to manage budgets and optimize operational performance.Knowledge of satellite-terrestrial hybrid telecoms (cellular 4G/5G, Wi-Fi, satellite), including terminal design and systems integration.Experience with IP networking (switches, routers, firewalls, SD-WAN) for both design and hands-on configuration.Hands-on experience with Linux OS and specific configurations related to networking.Hands-on experience with modems/cellular modules, Wi-Fi, compute platforms (ARM and x86), antennas and multi-network connectivity.Experience in vendor management and procurement.Other Skills and Capabilities:Bachelor’s degree in Engineering, Computer, Telecommunications, Electrical Engineering, or related technical field. Master’s degree or equivalent would be a plus.10+ years’ experience in the telecommunication industry or SaaS.Ability to build and lead multidisciplinary teams for technical operations.Skilled in cross-functional collaboration, aligning technical, product, and commercial priorities.Strategic mindset with ability to balance hands-on technical execution and executive-level decision-making.What We Offer:Access to state-of-the-art tools and technologies.Opportunities to work on cutting-edge projects in a supportive, expert-driven team.Continuous learning and professional growth.A collaborative and multi-cultural work environment.A competitive compensation package.Location:Bordeaux region, France