Director of Operations

**Company Description** About Ubisoft**

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

**Ubisoft Bordeaux**

Founded in 2017, Ubisoft Bordeaux works with passion on the biggest AAA titles to deliver the best gaming experiences. Today, the studio is composed of over 400 talents from 20 different nationalities, working on licenses such as Assassin's Creed, Beyond Good & Evil 2 and other unannounced projects. At the same time, the studio has set up a Tech branch which works on all Ubisoft's online services (named Online Services) and on the Anvil game engine. A R&D unit, La Forge, has also been set up, bringing together engineers and researchers to work on prototypes for game production, particularly in the field of AI.

Ubisoft Bordeaux is looking for an experienced **Director of Operations (F/M/NB)** to join the Ubisoft Connect team, a multi-platform ecosystem of player services and the go-to destination for your Ubisoft games.

**Key Responsibilities**

Strategic Planning: Develop and deliver operational strategies aligned with Online Services and Ubisoft Connect's goals and priorities.

Team Leadership: Guide and mentor, a team of managers and specialists, building a culture of collaboration, accountability, and innovation. Provide guidance and support to ensure team members achieve their full potential.

Process Optimization: Streamline operational workflows and processes to improve productivity, quality, and customer satisfaction. Implement best practices and standard operating procedures to drive consistency and scalability.

Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including product development, engineering, customer support, and marketing, to align operational activities with business needs and priorities.

Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor the performance of Ubisoft Connect's operational functions. Analyze data and trends to identify areas for improvement and optimization.

Risk Management: Identify potential risks and challenges related to operational activities and develop mitigation strategies to minimize their impact. Ensure compliance with relevant regulations and industry standards.

Vendor Management: Together with development directors from the domains, develop relationships with third-party vendors and service providers, negotiating contracts and agreements as needed. Monitor vendor performance and ensure adherence to service level agreements (SLAs).

Continuous Improvement : Promote a culture of continuous improvement and innovation within the operations team. Encourage feedback and suggestions for process enhancements and technological advancements.
**Qualifications** Hard skills**
- Bachelor’s degree in business administration, Operations Management, or a related field. Advanced degree preferred.
- Solid background in operations management, ideally within the gaming or technology field.
- Solid leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Proficient in data analysis and adept at resolving complex issues through informed decision-making strategies.
- Experience with project management methodologies (e.g., Agile, Scrum) is desirable.

**Soft skills**
- Effective communication and interpersonal skills, with the ability to collaborate effectively across functional teams and levels of the organization.
- Proven skill in navigating environments that require balancing numerous tasks and meeting tight deadlines with efficiency.
- Passion for gaming and a deep understanding of the gaming industry landscape.

**Additional Information** Contract**: Permanent contract

**Location**: role based in Bordeaux - France

**Remote**: hybrid model

**Starting Date**:Summer 2024

**Hiring Process**:

- Phone interview with one of our recruiters
- One or more project interviews with the manager and his team and producers
- Final interview with the HR Director
- At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we _value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or dis