Customer Quality Engineer
il y a 3 jours
♻️Ready to take on the challenges of environmentally friendly mobility?♻️
Join AESC and become a key player in high-performance lithium-ion battery development
As part of its expansion in France and across Europe, AESC is seeking a Resident Customer Quality Engineer to ensure top-tier support for premium automotive OEMs. Your mission? Build strong, trusted relationships with our clients, exceeding their expectations while safeguarding AESC’s interests.
Based in France, you’ll play a strategic role in quality assurance, ensuring that our standards—and those of our partners—are fully met. If you’re driven by excellence and excited by the challenges of a transforming industry, join us in building a more sustainable future
Mission & Main Objectives :
- Quality champion for all customers related matters at key project phases and in series production.
- Key communicator to ensure customer requirements are met.
- Represent and protect AESC’s interests while acknowledging the voice of the customer.
Key Responsibilities but not limited to:
Projects :
- Manage customer expectations at multiple locations primarily in France.
- Lead and/or contribute to business risk assessments considering customer specific requirements, including warranty terms and consequences, and project requirements.
- Monitor products from a quality perspective through the entire life cycle.
- Participate in evaluations of customer quality agreements.
- Evaluate and provide input to resource plans involving training, warehouse planning, equipment/tools, and spare part solutions.
- Coordinate responses to customer-initiated design change requests along with Marketing and Sales.
- Lead continuous efforts to reduce occurrence of the top warranty field issues within a customer program.
- Develop and provide training related to customer specific requirements and customer quality.
AESC Plant Activity :
- Support process audits in manufacturing facilities based on customer requirements in advance of customer audits.
Customer Site / Field :
- Lead after market management and claims processing, including warranty and zero km data analysis.
- Manage company communication through customer complaint portals and become the main contact window for customer quality communication and complaint management.
- Customer scorecard collection, internal follow up, and escalation within the company.
- Participate in customer on-site service (problem identification, diagnosis, sorting, 3rd party arrangement, service reporting, recycling arrangements etc.).
- Lead field failure analysis (failure part collection, transport, analysis plan, diagnosis, problem solving, report, technical factors identification, customer negotiation, agreement claim payment, etc.).
- Customer satisfaction survey implementation, feedback collection, analysis, reporting, countermeasure follow up and updating.
Skills, Experience and Requirements:
- Confident and pragmatic with the ability to communicate and influence at all management levels.
- Automotive OEM customers experience a must ideally time served in a vehicle manufacturers facility.
- Strong written and verbal communication skills, fluent in French and English, ideally multilingual.
- Ability to adapt to any changes in plans or circumstances.
- Ideally licensed IATF16949, VDA6.3 auditor
- Practical experience of automotive core tools (PPAP, APQP, MSA, FMEA, SPC)
- Proven troubleshooter with strong technical skills applied in industries such as Lithium-ion battery electrode/materials manufacture, pharmaceutical or semi-conductor.
- Full driving license and ability to travel at short notice (including extended periods overseas).
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