Head of Customer Success
il y a 1 semaine
Dans un contexte de fort développement, l’équipe Marketing & Sales de Staff & Go se renforce Nous recherchons notre futur.e Head of Customer Success.
QUI SOMMES-NOUS ?
Staff & Go est une Start Up innovante spécialisée dans la digitalisation des process liés aux ressources humaines. Notre solution RH, la plus modulable du marché français s’adresse à tous les professionnels de la paie et des ressources humaines. Notre impact : diviser par 5 la charge de travail sur la gestion administrative du personnel.
POURQUOI NOUS REJOINDRE ?
Intégrer un environnement de travail qui met l’humain au cœur des priorités
Bénéficier de conditions de travail destinées à libérer ta créativité et à booster ton développement.
Partagez nos valeurs : Performance, Agilité, et l’innovation.
ZOOM SUR TES FUTURES MISSIONS
- Diriger l'équipe CSM (10+ personnes, équipe en forte croissance) couvrant les sous fonctions suivantes :
-Accompagnement client et vente,
-Formation client
-Support
- Développer et mettre en œuvre des stratégies de réussite client pour
-Augmenter le chiffre d’affaires
-Améliorer la satisfaction des clients.
-Maintenir le taux de désabonnement à un niveau quasi-nul,
- Travailler en étroite collaboration avec l’équipe produit pour informer les clients des nouveautés et favoriser ainsi l’up-sell et le cross-sell.
- Transmettre à l’équipe produit les besoins en fonctionnalité provenant des clients directs ou indirects afin de mieux répondre à leurs besoins
- Mettre en place des stratégies d’accélération du déploiement de Staff & Go chez clients indirects
- Autonomiser les partenaires pour les inciter à déployer Staff & Go plus rapidement et avec moins de recours aux CSM
- Surveiller et analyser les KPI clés pour favoriser l’upsell et le cross
- Diriger les initiatives de formation des clients pour améliorer l'adoption et l'utilisation de nos produits et services.
- Gérer les opérations quotidiennes des équipes de support, de Customer Success Management et de formation, y compris la planification et la gestion des ressources, la création et la mise en œuvre de processus et de procédures, et la gestion des performances de l'équipe.
- Sélectionner les outils adaptés pour augmenter la productivité de l’équipe
TON PROFIL
- Tu possèdes un niveau Bac+5 en commerce ou dans un domaine connexe
- Tu as une expérience de 5 ans minimum sur un poste similaire
- Tu es proactif et force de proposition
- Tu possèdes une véritable culture digitale ainsi qu’un intérêt pour le commerce et le marketing
ALORS REJOINS-NOUS CAR…
- Tu seras plongé(e) dans un environnement de travail agréable et motivant au sein d’un écosystème intégrant start-ups, écoles, laboratoires d’expérimentations
- Fortes perspectives d’évolution en fonction de la croissance de l’entreprise
- Tu pourras être en Full Remote ou travail hybride
- Tu auras une carte restaurant (SODEXO)
- Tu auras une mutuelle remboursée à 100% (niveau de base, sans option)
- Tu auras un statut cadre, forfait jour
DEROULEMENT DES ENTRETIENS
Process de recrutement en 4 étapes
- Entretien téléphonique avec Léa ou Jeanne, nos RH pour mieux te connaitre et comprendre ton plan de carrière
- Entretien technique avec Fouad le co-fondateur
- Entretien final avec Hakim le second co-fondateur
- Prise de référence
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