Emplois actuels liés à CSM - Customer Success Manager - Public Services - Paris France - Brevo

  • Csm - Customer Success Manager - Public Services

    Il y a 2 mois

    Paris, France Brevo Temps plein

    As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your...

  • CSM - Customer Success Manager - Public Services

    Il y a 2 mois

    Paris, France Sendinblue Temps plein

    Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey...

  • Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Sendinblue Temps plein

    Join Our Team as a Customer Success Manager - Public ServicesWe are seeking a highly skilled Customer Success Manager to join our team in the public services sector. As a key member of our Customer Success team, you will be responsible for ensuring our customers in the public sector get the best experience and value out of our Brevo platform.Key...

  • Customer Success Manager

    il y a 4 semaines

    Paris, Île-de-France Sendinblue Temps plein

    Join Our Team as a Customer Success Manager - Public ServicesWe are seeking a highly skilled Customer Success Manager to join our team in the public sector. As a key member of our Customer Success team, you will be responsible for ensuring our customers in the public sector get the best experience and value out of our Brevo platform.Key...

  • Customer Success Manager

    il y a 1 mois

    Paris, Île-de-France Sendinblue Temps plein

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in Paris. As a key member of our Customer Success team, you will be responsible for ensuring our public sector clients get the best experience and value out of their Brevo platform.Key ResponsibilitiesBuild and maintain strategic relationships with key public French...

  • Customer Success Manager

    il y a 3 semaines

    Paris, France OneStock Temps plein

    We are a fast growing, customer-focused OMS SaaS Retail Tech company with > 80 clients. Our innovative software suite allows omnichannel brands & distributors to unify their stock (stores, warehouses, suppliers ), provide an accurate real-time delivery promise, and fulfil orders from every stock point. **In 2024 we received a significant investment from the...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France OneStock Temps plein

    The Mission:The Customer Success Manager ensures the satisfaction and success of our customers. He/she works closely with internal teams to best coordinate the response to our customers' needs. The CSM is committed to understanding the specific needs of each customer and helping them maximize the value they derive from OneStock.The 4 main objectives of the...

  • Alternance Customer Success Manager

    Il y a 4 mois

    Paris, France ISCOD Temps plein

    Alternance Customer Success Manager (CSM) - Paris (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d’un BACCALAUREAT et remplir les critères d’éligibilité.Qui sommes-nous ?L’ISCOD, spécialiste de

  • Alternance Customer Success Manager

    Il y a 4 mois

    Paris, Ile-de-France ISCOD Temps plein

    Alternance Customer Success Manager (CSM) - Paris (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d’un BACCALAUREAT et remplir les critères d’éligibilité.Qui sommes-nous ?L’ISCOD, spécialiste de

  • Alternance CSM Customer Success Manager

    il y a 1 mois

    Paris, France ISCOD Temps plein

    Alternance CSM Customer Success Manager - Paris (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d’un BACCALAUREAT et remplir les critères d’éligibilité.Qui sommes-nous ?L’ISCOD, spécialiste de la

  • Alternance CSM Customer Success Manager

    il y a 1 mois

    Paris, Ile-de-France ISCOD Temps plein

    Alternance CSM Customer Success Manager - Paris (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d’un BACCALAUREAT et remplir les critères d’éligibilité.Qui sommes-nous ?L’ISCOD, spécialiste de la

  • Customer Success Manager

    Il y a 4 mois

    Paris, France Promel Temps plein

    **Notre Client Edition logiciels/solutions service client**: Scale-up en forte croissance, éditeur de solutions de relation client augmentée par l’intelligence artificielle (IA - callbot, chatbot, voicebot, Messagingbot) recherche un/une: CUSTOMER SUCCESS MANAGER (CSM), anglais courant H / F Poste basé à Paris **Le Poste Commercial**: Rattaché/e au...

  • Customer Success Manager

    Il y a 5 mois

    Paris, France Oxand Temps plein

    Avec plus de 20 ans de données récoltées et de projets menés, Oxand met son expertise au service des clients par des solutions conseil et logicielles innovantes dédiées à la gestion des actifs immobiliers et des infrastructures. Nous contribuons ainsi à améliorer la performance énergétique des bâtiments tout en permettant une gestion efficace des...

  • Customer Success Manager

    il y a 3 semaines

    Paris, France OneStock Temps plein

    The Mission:The CSM ensures the satisfaction and success of our customers. He/she works closely with internal teams including sales, marketing, implementation, expertise, evolution, product, and support to best coordinate the response to our customers' needs. The CSM is committed to understanding the specific needs of each customer and helping them maximize...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Sendinblue Temps plein

    Customer Success Manager - Public Sector ExpertAt Brevo, we're looking for a seasoned Customer Success Manager to join our team and drive success for our public sector clients. As a key member of our Customer Success team, you'll be responsible for building and maintaining strategic relationships with key public French institutions, understanding their...

  • Customer Success Manager

    il y a 2 semaines

    Paris, Île-de-France Sendinblue Temps plein

    Customer Success Manager - Public Sector ExpertAt Brevo, we're looking for a seasoned Customer Success Manager to join our team and drive success for our public sector clients. As a key member of our Customer Success team, you will be responsible for building and maintaining strategic relationships with key public French institutions, understanding their...

  • Stage Customer Success Manager

    Il y a 2 mois

    Paris, France Renauto Temps plein

    **Offre de Stage : Customer Success Manager (CSM) (H/F)** **À propos de nous**: Notre mission est de donner une seconde vie aux véhicules hors service en récupérant soigneusement leurs pièces pour les réintégrer dans le circuit automobile sous forme de pièces de réemploi. Engagés envers la durabilité, nous œuvrons pour réduire l'impact...

  • Team Lead Customer Success Manager

    Il y a 5 mois

    Paris 3e, France ChooseMyCompany Temps plein

    **À propos** Créée en 2011, ChooseMyCompany est une **Entreprise à Mission ** certifiée B-Corp **Notre finalité **:améliorer et valoriser la performance RH et RSE des organisations Pour améliorer la performance et l'engagement Pour développer l'attractivité vis-à-vis des talents, clients et investisseurs **Notre mission** 2....

  • Customer Success Director

    il y a 2 semaines

    Paris, Île-de-France Odaseva Temps plein

    Customer Success LeadershipAs a seasoned Customer Success Director, you will lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. Your strategic alignment with executive leaders will ensure the overall customer success strategy for North America is executed effectively,...

  • Offre de Stage

    Il y a 5 mois

    Paris, France Oxand Temps plein

    **> Contexte** Le secteur du bâtiment représente à lui seul 44 % de la consommation énergétique en France et génère plus de 123 millions de tonnes de CO2. Il s’agit donc d’un terrain crucial pour des initiatives durables **:chez Oxand, nous sommes convaincus qu’il est possible de transformer ce défi en une opportunité positive**. Avec **plus...

CSM - Customer Success Manager - Public Services

Il y a 2 mois

Paris France Brevo Temps plein

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 


As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon


The role of our Customer Success team is to make sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. Their objectives: Adoption, Satisfaction, Growth, Retention


As a Customer Success Manager, you will:

Set your clients up for success: build and maintain strategic relationships with key public French institutions, understanding their unique challenges and objectives in the public sectorDefine critical goals and KPIs tailored to the specific needs of public sector clients and guide them toward achieving those objectivesBe Brevo’s expert on public sector clients, understanding their expectations, especially regarding compliance, regulatory standards and commercial needs. Be the voice of the customer to the Brevo Product teamDrive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholdersIdentify and manage development and growth opportunities within the portfolioParticipate in the team’s effort to build a global Success framework for Brevo


What will contribute with your success:

At least 2 years of experience in CRM or as a CSM with a specialization in managing public sector clients (government bodies, public institutions, local authorities, etc.).A strong understanding and interest in the challenges, constraints, and decision-making processes specific to public institutionsExperience in managing public sector procurement cycles and familiarity with public sector sales processes (RFP, UGAP etc.)Fluent in French and English Customer-centricStrong ability to understand, manage and drive customers needs and strategy Proven track record of sustained target achievementExcellent presentation, written and oral communication skills (French & English)Ability to drive issues resolution and work in collaboration with all departments (sales, product, care, finance, etc.)Proactive, autonomous and efficientData-driven Team player


What we offer:

Unique opportunity to join an international and collaborative scale-up environment in a hyper-growth contextBrevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonusMeal vouchers - Swile (12,5 € per day)Excellent private health care, of which 70% is covered by the companyRTTBi-annual global company offsite; inter-office trips (when the current sanitary situation permits)Work's council benefits (Leeto)Social and green committees to take care of environmental and social mattersSeveral services related to prevention, health and personal and professional well-being on Welii platformVery competitive referral programSecond parent leave: 1 month of fully paid leaveKids leave: additional time off if your children are sick and need youEnglish and French classes, and over 155000 courses available on UdemyBudget to support your workspace at homeA modern office in a central location with free fruits, drinks & lots of fun activitiesRelocation package and visa sponsorship for international talents...and more


Meet with us

HR video callLead CSM interviewUse case Session with Lead + Head ofBackground check