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IT User Support Expert
il y a 4 heures
Join HCLTechHCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.We are seeking for a IT User Support Expert to fill multiple position to join our team at a client’s facility in Marcq-en-Barœul, which is 15mins away from Lille.Important details50% remoteLanguage: French (C1) + EnglishYears of experience: 5+yearsOverview: The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.Responsibilities: Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)Record and process requests using ticketing tools, escalate to level 2 teams as neededPrepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stockTroubleshoot and install equipment, contribute to maintenance interventionsAdminister user accounts for relevant toolsManage and track requests via ticketing toolsOversee telephony management and escalate to third-party operators when necessaryMandatory skills: MS WindowsOffice Suite (Exchange Online, OneDrive, O365)DNSTCP/IPTelephony TOIPMS Windows ServerActive DirectoryAppreciated skills: Experience in equipment management and stock trackingAbility to work in a support and maintenance environmentFamiliarity with ticketing tools and escalation processesStrong troubleshooting and installation skillsExperience in user account administrationReady for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.Apply now and submit your CV in EnglishWhy become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Comprehensive benefits package.Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
