Technical Support Engineer

il y a 3 semaines


ÎledeFrance, France Sansure Biotech EU Temps plein

Key ResponsibilitiesInstallation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.Technical Support & Training:Provide first-line remote and on-site troubleshooting, maintenance, and application support to end-users and distributor engineers. Conduct customer training sessions.Supply Chain & HQ Coordination:Serve as the main technical point of contact for local suppliers and Sansure China's Technical Service department, ensuring efficient issue escalation and resolution.Knowledge and Quality Management:Document technical cases and solutions. Contribute to local knowledge bases and service documentation. Ensure compliance with local regulatory and quality standards during service operationsQualificationsEducation: Bachelor's degree or higher in Biomedical Engineering, Electronics, Clinical Laboratory Science, or a related field.Experience: Proven experience(3-5 years or above) in technical support/field service for medical devices (IVD highly preferred). Experience in customer training is a plus.Hard Skills: Strong hands-on technical and problem-solving skills. Familiarity with basic GMP/cGMP is advantageous.Languages: Fluent in French and English. Chinese is an asset.Soft skills: Ability to work independently and communicate effectively with global teams. Willingness to travel within France and occasionally in Europe/China.


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