Technical Support Specialist

il y a 1 mois

Nîmes, France Nexway Temps plein

Project description

Nexway is a global e-commerce provider with French origins and an eleven-year history. The company is actively developing its modern technological platform and is looking for open and proactive people to join its team in Nîmes


Job Purpose

As an IT Technical Support, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.


Principal Accountabilities / Critical tasks

  • Hardware and Software – installation & maintenance, onsite and remotely
  • Answering help desk requests, creation/resolution ticket in ITSM tool
  • Provide first line support on user account (user creation, passwords)
  • Set up, configure and install new PCs and associated equipment; ensure all PCs and laptops are up to date with security updates
  • Manage equipment catalog, select what to purchase and manage the inventory (laptops, accessories, storage media…)
  • Network technics (Installation and maintenance); provide first line support for network infrastructure equipment (switches and routers)
  • Support different specialized applications
  • Support around the ongoing business; IT daily jobs (acceptance of support requests; handling of First level requests, Troubleshooting issues to identify root causes accurately)
  • Document procedures and user guides
  • Prepare technical proposals for improvement together with the line manager


Qualification Requirements

  • 2 years plus IT Technical Support experience
  • Fluent English with excellent written and verbal communication skills
  • Excellent knowledge of IT systems
  • Knowledge and experience of IP networks (Routing, Firewall)
  • Basic knowledge of Linux administration
  • Experience in Asset management
  • Experience with Google Workspace welcome
  • Microsoft and Linux Certification welcome
  • Knowledge of Mac welcome
  • Specific education or experience in ICT field (Informational Technician, Telecommunication or similar)
  • Excellent service orientation combined with a confident and engaging personality
  • Great people skills; customer focused
  • A responsible and structured working method; ability to plan, prioritize and organize their own work.
  • Team spirit and a positive attitude in reaching aims together; able to work independently and as part of a team.
  • Good knowledge of system security techniques
  • Excellent troubleshooting skills and attention to details.
  • Experience with remote desktop applications and help desk software.
  • Documentation skills
  • Travel to Paris may be required


__________________


Description du projet

Nexway est un fournisseur mondial de commerce électronique d'origine française qui existe depuis onze ans. La société développe activement sa plateforme technologique moderne et recherche des personnes ouvertes et proactives pour rejoindre son équipe de Nîmes.


Objectif du poste

En tant que Support Technique Informatique, vous installerez et configurerez des systèmes informatiques, diagnostiquerez les défaillances matérielles et logicielles et résoudrez les problèmes techniques et applicatifs, que ce soit par téléphone ou en personne.


Principales responsabilités / tâches essentielles

  • Matériel et logiciels - installation et maintenance, sur site et à distance
  • Réponse aux demandes du service d'assistance, création/résolution de tickets dans l'outil ITSM
  • Fournir un support de première ligne sur les comptes utilisateurs (création d'utilisateurs, mots de passe)
  • Mettre en place, configurer et installer de nouveaux PC et équipements associés ; s'assurer que tous les PC et ordinateurs portables sont à jour avec les mises à jour de sécurité.
  • Gérer le catalogue des équipements, sélectionner les achats et gérer l'inventaire (ordinateurs portables, accessoires, supports de stockage).
  • Techniques de réseau (installation et maintenance) ; fournir une assistance de première ligne pour l'équipement d'infrastructure de réseau (commutateurs et routeurs)
  • Assurer le support de différentes applications spécialisées
  • Assistance dans le cadre des activités courantes ; tâches informatiques quotidiennes (acceptation des demandes d'assistance ; traitement des demandes de premier niveau, résolution des problèmes afin d'identifier avec précision les causes profondes)
  • Documenter les procédures et les guides de l'utilisateur
  • Préparer des propositions techniques d'amélioration en collaboration avec le responsable hiérarchique.



Qualifications requises

  • 2 ans d'expérience en support technique informatique
  • Anglais courant avec d'excellentes compétences en communication écrite et orale
  • Excellente connaissance des systèmes informatiques
  • Connaissance et expérience des réseaux IP (routage, pare-feu)
  • Connaissance de base de l'administration Linux
  • Expérience de la gestion des actifs
  • Expérience de Google Workspace souhaitée
  • Certification Microsoft et Linux souhaitée
  • Connaissance du Mac souhaitée
  • Formation spécifique ou expérience dans le domaine des TIC (technicien informatique, télécommunication ou similaire)
  • Excellente orientation vers le service, associée à une personnalité confiante et engageante
  • Excellentes aptitudes relationnelles ; orientation client
  • Méthode de travail responsable et structurée ; capacité à planifier, à établir des priorités et à organiser son propre travail.
  • Esprit d'équipe et attitude positive pour atteindre des objectifs ensemble ; capacité à travailler de manière indépendante et au sein d'une équipe.
  • Bonne connaissance des techniques de sécurité des systèmes
  • Excellentes compétences en matière de dépannage et souci du détail.
  • Expérience des applications de bureau à distance et des logiciels d'assistance.
  • Compétences en matière de documentation
  • Des déplacements à Paris pourront être nécessaires

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