Technical Support Specialist

il y a 2 semaines


Nîmes, France Nexway Temps plein

Project description Nexway is a global e-commerce provider with French origins and an eleven-year history. As an IT Technical Support, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.

Hardware and Software – installation & maintenance, onsite and remotely
Provide first line support on user account (user creation, passwords)
Network technics (Installation and maintenance); provide first line support for network infrastructure equipment (switches and routers)
Support different specialized applications
Support around the ongoing business; IT daily jobs (acceptance of support requests; 2 years plus IT Technical Support experience
~ Fluent English with excellent written and verbal communication skills
~ Basic knowledge of Linux administration
~ Microsoft and Linux Certification welcome
~ Good knowledge of system security techniques
~ Experience with remote desktop applications and help desk software.
~ Description du projet
Nexway est un fournisseur mondial de commerce électronique d'origine française qui existe depuis onze ans. La société développe activement sa plateforme technologique moderne et recherche des personnes ouvertes et proactives pour rejoindre son équipe de Nîmes.

En tant que Support Technique Informatique, vous installerez et configurerez des systèmes informatiques, diagnostiquerez les défaillances matérielles et logicielles et résoudrez les problèmes techniques et applicatifs, que ce soit par téléphone ou en personne.

Matériel et logiciels - installation et maintenance, sur site et à distance
Fournir un support de première ligne sur les comptes utilisateurs (création d'utilisateurs, mots de passe)
Gérer le catalogue des équipements, sélectionner les achats et gérer l'inventaire (ordinateurs portables, accessoires, supports de stockage...).
Techniques de réseau (installation et maintenance) ; Assurer le support de différentes applications spécialisées
traitement des demandes de premier niveau, résolution des problèmes afin d'identifier avec précision les causes profondes)
Préparer des propositions techniques d'amélioration en collaboration avec le responsable hiérarchique.


2 ans d'expérience en support technique informatique
~ Anglais courant avec d'excellentes compétences en communication écrite et orale
~ Excellente connaissance des systèmes informatiques
~ Connaissance de base de l'administration Linux
~ Certification Microsoft et Linux souhaitée
~ Formation spécifique ou expérience dans le domaine des TIC (technicien informatique, télécommunication ou similaire)
~ capacité à travailler de manière indépendante et au sein d'une équipe.
~ Bonne connaissance des techniques de sécurité des systèmes
~ Excellentes compétences en matière de dépannage et souci du détail.
~ Expérience des applications de bureau à distance et des logiciels d'assistance.
~



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