Senior Technical Account Manager

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

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the company: The World’s Identity Company™About the company & The TAM Team

the company is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world by providing a neutral, powerful, and extensible platform that puts identity at the heart of the modern tech stack—securing customers, employees, partners, and AI agents. Two-thirds of the Fortune 100 trust the company to power their identity journeys.

The Technical Account Management (TAM) team is a global group of the company product experts dedicated to driving long-term customer success. As a Senior TAM within our Strategic Workforce Identity segment, you will serve as the premier technical advisor and advocate for some of our largest enterprise customers (across Financial Services, Healthcare, Public Sector, and more), helping them elevate their technical maturity and maximize their the company investment.

What You’ll Be Doing1. Strategic Customer Partnership & Influence

• Trusted Advisor: Build deep, executive-level relationships, serving as the primary technical point of contact for customer identity owners and IT leadership (up to CxO).

• Strategic Roadmapping: Architect tailored technical success plans aligned with customer business objectives to drive platform adoption and secure the company against competitive displacement.

• Adoption & Expansion: Guide customers in expanding their the company footprint across critical Workforce solutions, continuously improving their overall security posture.

2. Complex Problem Resolution & Advocacy

• Technical Escalation Lead: Independently manage and resolve highly complex customer technical escalations, collaborating with Customer Success Managers (CSMs) as needed.

• Risk Mitigation: Proactively identify technical roadblocks, design robust mitigation plans, and drive them to resolution.

• Cross-Functional Advocacy: Champion customer needs internally by collaborating with the company Engineering, Product, and Support teams to influence product direction.

3. Thought Leadership & Team Enablement

• Knowledge Sharing: Deliver workshops, best practice sessions, and vertical-specific insights to enhance customer security.

• Asset Creation: Author repeatable technical strategies and assets to level up the global TAM organization.

• Mentorship: Actively mentor and develop peer TAMs to upskill technical capabilities across the team.

Workforce Identity Solutions You Will Support

You will provide deep technical guidance across the company's comprehensive Workforce Identity lifecycle:

• IAM: SSO, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.

• IGA: Lifecycle Management and the company Identity Governance (OIG).

• PAM: Privileged Access Management.

• ITDR: Identity Security Posture Management and Identity Threat Protection.

What You'll Bring to the RoleExperience & Education

• 8+ years of related professional IT experience (or 6+ years with a Master’s degree).

• 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.

• 3+ years of experience working with Identity & Access Management (IAM) solutions or related security technologies is preferred.

• Education: BA/BS/MS in Computer Science, IT, or a related discipline (or equivalent experience).

• Certifications: the company Certified, CISSP, or equivalent certifications are highly preferred.

Technical Mastery (Workforce Identity Focus)

• the company Architecture: Extensive hands-on proficiency mapping the company feature sets to complex enterprise architectures.

• Federation Protocols: Strong understanding of modern identity protocols (SAML 2.0, OAuth, OpenID Connect, WS-Fed).

• Hybrid Environments: Experience integrating legacy/non-standard applications that do not support modern federation protocols.

• Lifecycle & Provisioning: Deep knowledge of lifecycle management, automated provisioning, and integrations (e.g., SCIM, the company Wo