Salesforce Program/Project Manager
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Location: Paris, France - Hybrid
L'expérience attendue des candidats, ainsi que les compétences et qualifications supplémentaires nécessaires pour cet emploi, sont listées ci-dessous.
Mandatory Skills: Salesforce Implementation, Salesforce transformation and rollouts, CRM, Salesforce Implementation, Program/Project Management, stakeholder Management.
About the Role:
We are seeking an experienced Salesforce Program Manager to lead the delivery of complex Salesforce programs and projects. In this role, you will drive end-to-end project execution, ensuring Salesforce solutions are delivered on time, within scope, and aligned with strategic business objectives.
You will collaborate with cross-functional teams, including customer stakeholders, Salesforce architects, business analysts, and developers, all in an international context.
The position requires strong leadership, excellent stakeholder management, and deep familiarity with Salesforce project delivery methodologies in Agile and hybrid environments.
Required skills & Experiences:
- An experienced project leader with 10+ years of project management experience, including a minimum of 5 years managing Salesforce implementations or programs
- Skilled at managing large-scale and global rollouts of digital transformation initiatives, ideally within CRM ecosystems
- Comfortable working with Salesforce platform capabilities: Sales Cloud, Service Cloud, Agentforce, or others, and understanding their business value
- A strong communicator who can bridge the gap between technical teams and business stakeholders
- Ideally, strong experience working with offshore teams (India)
- Experienced in delivery methodologies such as agile and hybrid delivery frameworks
- Highly organised and capable of managing multiple projects, timelines, budgets, and risks simultaneously
- Familiar with Salesforce governance, release management, and program delivery best practices
- Proactive, solution-oriented, and comfortable operating in a fast-paced and evolving environment.
- Lead the planning, resource load and team composition, and statement of work. xuezdbg
- Define project scope, objectives, timeline, resource plans, ensuring alignment with business strategy
- Manage cross-functional teams
- Identify and mitigate risks, dependencies, and blockers that may impact delivery
- Ensure best practices in Salesforce implementation, including governance, release management and quality assurance
- Drive stakeholders’ engagement, aligning business needs with technical solutions
- Monitor project budgets, KPIs, and delivery performance, ensuring high-quality outcomes
- Support change management and user adoption by coordinating training, communication and rollout strategies
- Continuously improving delivery processes, tools and frameworks to enhance efficiency and scalability of Salesforce programs.
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