Customer Success Manager

Il y a 2 mois


Paris er, France SEPT LIEUES, NEXT MONDAYS Temps plein

Descriptif du poste
- En qualité de Customer Success Manager, votre rôle consistera à appréhender les besoins particuliers des comptes clients et à offrir un accompagnement personnalisé en réponse à ces besoins
- Vous jouerez un rôle clé en tant que principal point de contact des clients, et il vous faudra donc établir des relations solides avec eux.
- En plus d'être leur interlocuteur privilégié, vous contribuerez à la fidélisation et à la stratégie de vente croisée.
- Soutenir la gestion des projets et accompagner dans le processus de changement des entreprises.
- Exploiter et améliorer l'analyse des données d'utilisation afin d'anticiper les besoins et évaluer la satisfaction des utilisateurs

Profil recherché
- Minimum 4 ans d'expériences sur un poste de Customer Success Manager
- Tu adhères à la vision et aux principes de l'entreprise et souhaites en faire partie
- Tu es attiré(e) par les technologies et le monde de l'Edtech
- Une excellente maîtrise du français est requise (comprenant une élocution claire et une orthographe et une grammaire impeccables), ainsi qu'un niveau d'anglais avancé

Compétences attendues
- LANGUESAnglais
Français

SAVOIR-ÊTRE
Proactivité

SAVOIR-FAIRE
Grammaire
Analyse de données

**Voir plus**

Entreprise
- Créée en 2015, cette plateforme de formation permet aux entreprises d'améliorer les compétences de leurs collaborateurs.
- Elle offre des méthodes d'apprentissage conçues pour s'intégrer dans tous les contextes professionnels. Cette start-up distribue le savoir directement au sein des équipes sur le terrain, permettant à chacun de jouer à la fois le rôle d'apprenant et de formateur. Aujourd'hui en croissance, elle souhaite développer sa partie Customer Success afin de mieux répondre aux besoins de ses clients.
- Autres offres de l'entreprise**Personne en charge du recrutement**
Mélody Baroud - _Consultant en recrutement_

Salaire

50 - 65 k€ brut annuel

Prise de poste

Dès que possible

Expérience

Minimum 4 ans

Métier

Responsable de la relation clients

Statut du poste

Cadre du secteur privé

Zone de déplacement

Pas de déplacement

Secteur d’activité du poste

FORMATION CONTINUE D'ADULTES

Télétravail

Partiel possible


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