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Customer Success Manager
Il y a 2 mois
Descriptif du poste
- En qualité de Customer Success Manager, votre rôle consistera à appréhender les besoins particuliers des comptes clients et à offrir un accompagnement personnalisé en réponse à ces besoins
- Vous jouerez un rôle clé en tant que principal point de contact des clients, et il vous faudra donc établir des relations solides avec eux.
- En plus d'être leur interlocuteur privilégié, vous contribuerez à la fidélisation et à la stratégie de vente croisée.
- Soutenir la gestion des projets et accompagner dans le processus de changement des entreprises.
- Exploiter et améliorer l'analyse des données d'utilisation afin d'anticiper les besoins et évaluer la satisfaction des utilisateurs
Profil recherché
- Minimum 4 ans d'expériences sur un poste de Customer Success Manager
- Tu adhères à la vision et aux principes de l'entreprise et souhaites en faire partie
- Tu es attiré(e) par les technologies et le monde de l'Edtech
- Une excellente maîtrise du français est requise (comprenant une élocution claire et une orthographe et une grammaire impeccables), ainsi qu'un niveau d'anglais avancé
Compétences attendues
- LANGUESAnglais
Français
SAVOIR-ÊTRE
Proactivité
SAVOIR-FAIRE
Grammaire
Analyse de données
**Voir plus**
Entreprise
- Créée en 2015, cette plateforme de formation permet aux entreprises d'améliorer les compétences de leurs collaborateurs.
- Elle offre des méthodes d'apprentissage conçues pour s'intégrer dans tous les contextes professionnels. Cette start-up distribue le savoir directement au sein des équipes sur le terrain, permettant à chacun de jouer à la fois le rôle d'apprenant et de formateur. Aujourd'hui en croissance, elle souhaite développer sa partie Customer Success afin de mieux répondre aux besoins de ses clients.
- Autres offres de l'entreprise**Personne en charge du recrutement**
Mélody Baroud - _Consultant en recrutement_
Salaire
50 - 65 k€ brut annuel
Prise de poste
Dès que possible
Expérience
Minimum 4 ans
Métier
Responsable de la relation clients
Statut du poste
Cadre du secteur privé
Zone de déplacement
Pas de déplacement
Secteur d’activité du poste
FORMATION CONTINUE D'ADULTES
Télétravail
Partiel possible
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