Global Head of Learning
Il y a 3 mois
**Job description**:
**About the team**:
Learning is deeply ingrained in our culture at Doctolib and is considered one of the fundamental pillars of our playbook. From the very beginning, we recognized the importance of **continuous learning** in reducing the **time required to acquire competencies**, **performing** at a high level, and fostering professional **growth**.
As we progress into a phase of maturity in our growth journey, we now view learning as a strategic tool for anticipating and acquiring new skills on an ongoing basis and for transforming behaviors on a larger scale. To make this happen, we are actively collaborating with the business, recognizing that learning is crucial for enabling agility, driving innovation, and achieving our ambitious goals.
As the Global Head of Learning, you will be part of the People development & Culture team whose mission is to:
- Make culture a competitive advantage, to engage talents
- Drive change, for Doctolib to have impact and innovate
- Foster and produce an impactful learning & development experience
- Empower talents to perform (individually and collectively), grow and make an impact
Reporting to the People Development & Culture Senior Director, you will manage a team of 8+ talented learning & development program managers and work closely with key business stakeholders (think Tech or Sales) involved in the learning aspects of their respective department. As a growth enabler, you will also collaborate with the People Development and HRBP teams in France, Germany, Italy and the Netherlands to establish a cohesive global approach to all people development initiatives, enabling us to collectively achieve our global OKRs.
**What you’ll do**:
**Your responsibilities as our Global Head of Learning include but are not limited to**:
**1 - Learning Strategy and Culture (20%)**
- Keep making learning a competitive advantage and lever for talent attraction and retention by building a robust employee learning and development ecosystem
- Empower, upskill and influence the “learning community” within the business to foster a greater sense of learning autonomy and ownership across the company
- Make links with _moments that matter _across our employees’ lifecycle such as;
- onboarding (whether from outside or from another Doctolib team), for which learning is a powerful means of reducing time to mastery
- individual development objectives, for which learning is often an enabler
- career prospects, which are often the ultimate goal of learning for employees
- Facilitate the integration of learning into the daily workflows of Doctolibers
- Centralize a learning roadmap (both on “Doctolib fundamentals” and on the main “team specific” programs) and define and track KPIs to measure your impact
**2 - Learning innovation, capabilities and operations (20%)**
- Define, maintain, continuously improve the learning and knowledge management infrastructure & tools
- Manage internal processes on Learning (content creation, vendor management, feedback)
- Ensure easy access to relevant, up-to date, qualitative learning opportunities
- Offer expertise in learning design to support business stakeholders in delivering high-quality ad hoc learning initiatives
- Provide a support line to employees to close the feedback loop
- Facilitate access to real-time insights and actionable data through dashboards, to make informed decisions
**3 - Continuous learning programs design and delivery, learning advisory (40%)**
- Design, deliver, and measure impact of learning programs such as;
- “Customer centricity”, for client-facing teams, esp. in France
- Tech & product (globally) - 4 programs are currently being built
- The Fundamentals program (learning offer for all Doctolibers), from conceptualization to implementation and maintenance
- Cross-team learning programs (eg: Project Management)
- Support growth, change and business needs through learning ; anchor learning reflex within business teams
- Establish your team as the primary resource for supporting incoming learning requests, qualifying their needs, and providing suitable learning solutions when relevant
- Engage with stakeholders to gather insights for continuous improvement
- Advocate for a comprehensive and cohesive learning experience on team-level
- Work closely with HRBPs to make it all happen
**4 - Team & stakeholders management (20%)**
- Manage a team of learning designers, tools & operations partners and program managers
- Conduct change management and adoption with our stakeholders ; run projects with business stakeholders at all levels of the hierarchy
**Who you are**:
Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set and needs, we still encourage you to apply
You could be our next team mate if you have successful experience (10 years+) in
- Managing and developing a team
- Working on change management projects with busines
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