Global Head of Learning
Il y a 4 mois
About the team
Learning is deeply ingrained in our culture at Doctolib and is considered one of the fundamental pillars of our playbook. From the very beginning, we recognized the importance of continuous learning in reducing the time required to acquire competencies, performing at a high level, and fostering professional growth.
As we progress into a phase of maturity in our growth journey, we now view learning as a strategic tool for anticipating and acquiring new skills on an ongoing basis and for transforming behaviors on a larger scale. To make this happen, we are actively collaborating with the business, recognizing that learning is crucial for enabling agility, driving innovation, and achieving our ambitious goals.
As the Global Head of Learning, you will be part of the People development & Culture team whose mission is to:
Make culture a competitive advantage, to engage talentsDrive change, for Doctolib to have impact and innovateFoster and produce an impactful learning & development experienceEmpower talents to perform (individually and collectively), grow and make an impactReporting to the People Development & Culture Senior Director, you will manage a team of 8+ talented learning & development program managers and work closely with key business stakeholders (think Tech or Sales) involved in the learning aspects of their respective department. As a growth enabler, you will also collaborate with the People Development and HRBP teams in France, Germany, Italy and the Netherlands to establish a cohesive global approach to all people development initiatives, enabling us to collectively achieve our global OKRs.
What you’ll do
Your responsibilities as our Global Head of Learning include but are not limited to:
1 - Learning Strategy and Culture (20%)
Keep making learning a competitive advantage and lever for talent attraction and retention by building a robust employee learning and development ecosystemEmpower, upskill and influence the “learning community” within the business to foster a greater sense of learning autonomy and ownership across the companyMake links with moments that matter across our employees’ lifecycle such as; onboarding (whether from outside or from another Doctolib team), for which learning is a powerful means of reducing time to masteryindividual development objectives, for which learning is often an enablercareer prospects, which are often the ultimate goal of learning for employees Facilitate the integration of learning into the daily workflows of DoctolibersCentralize a learning roadmap (both on “Doctolib fundamentals” and on the main “team specific” programs) and define and track KPIs to measure your impact2 - Learning innovation, capabilities and operations (20%)
Define, maintain, continuously improve the learning and knowledge management infrastructure & toolsManage internal processes on Learning (content creation, vendor management, feedback)Ensure easy access to relevant, up-to date, qualitative learning opportunitiesOffer expertise in learning design to support business stakeholders in delivering high-quality ad hoc learning initiativesProvide a support line to employees to close the feedback loop Facilitate access to real-time insights and actionable data through dashboards, to make informed decisions3 - Continuous learning programs design and delivery, learning advisory (40%)
Design, deliver, and measure impact of learning programs such as; “Customer centricity”, for client-facing teams, esp. in France Tech & product (globally) - 4 programs are currently being built The Fundamentals program (learning offer for all Doctolibers), from conceptualization to implementation and maintenanceCross-team learning programs (eg: Project Management) Support growth, change and business needs through learning ; anchor learning reflex within business teams Present the learning offer in a clear and tangible manner, ensuring internal users can easily comprehend and apply itEstablish your team as the primary resource for supporting incoming learning requests, qualifying their needs, and providing suitable learning solutions when relevantEngage with stakeholders to gather insights for continuous improvementAdvocate for a comprehensive and cohesive learning experience on team-levelWork closely with HRBPs to make it all happen4 - Team & stakeholders management (20%)
Manage a team of learning designers, tools & operations partners and program managersConduct change management and adoption with our stakeholders ; run projects with business stakeholders at all levels of the hierarchyWho you are
Before you read on, if you don't have the exact profile described below, but you feel this job description matches your skill set and needs, we still encourage you to apply
You could be our next teammate if you have successful experience (10 years+) in
Managing and developing a teamWorking on change management projects with business stakeholders across all levels of the organizational hierarchyLeading large scale projects from A to Z across multiple countries with a consultative, yet hands-on approach (as a consultant, a product manager, a learning/HR professional …)Measuring and acting on the impact of your delivery through facts and KPIsLearning design and delivery with a track record of truly changing learners behaviors and delivering high levels of satisfactionIn line with our core values, you also demonstrate:
A “User first” behavior: you're eager to understand our internal users needs, solve their pain points, improve their life by making them learn, enjoy, grow and unlock their potentialBias for action and impact, ideally visible through analytics, analyses, facts, figures Excellent communication skills, with the capacity to adjust and simplify complexity based on your audienceFluency in English and French. Italian or German is a plusWhat we offer
Employee share plan for every Doctoliber (BSPCE)Free Health Insurance for you & your familyUp to 14 days of RTT Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)Solidarity Days (2 days per year to help health charities and create a positive social impact)Wellbeing program (free mental health and coaching offer with our partner moka.care)Flexibility days allowing to work in EU countries and the UK 10 days per yearLunch voucher with Swile cardBicycle subsidyReimbursement of public transportationSlean voucher for home-office furnitureInterview process
Interview with a Talent Acquisition PartnerInterview with our People Development & Culture Senior DirectorCase study with our People Development & Culture Senior Director and Head of Talent Development Lateral interview with a Leader Final interview with one of our People DirectorsJob details
Permanent position Full Time Workplace - LevalloisHybrid working modeAt Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you
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