Field Service Engineer
il y a 1 semaine
Business Job Title: Preventative Maintenance, Installation&Qualification (PIQ) Engineer
Direct Report To: Field Service Manager Chromatography France
Position Location: Remote, France (Lyon area)
When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality, and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
**Position Summary**:
Responsible for delivering routine service activities for the Unity Lab Services Chromatography Service group, supporting the Chromatography group product range but mainly focusing on Liquid Chromatography and Ion Chromatography Instruments. Based predominantly within a designated PIQ service area (PIQ Pod), you will focus primarily on Preventative Maintenance, Installation and Qualification Services within your designated Pod for the purpose of achieving:
- Highest levels of customer satisfaction (Customer Allegiance Score)
- Accurate and on-time maintenance and qualification visits
- Lowest repeated call rates post-maintenance
In addition, you will be expected to contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes, and practices as described in our Quality Management System.
**Responsibilities**:
- To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
- Specific product support to be given on Liquid and Ion Chromatography instruments. This may be extended to additional product lines as experience and technical skills develop. (80%).
- To work remotely as part of the Chromatography Service team providing on-site services exceeding customer’s expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.
- Deliver the highest professional relationship with our customer base escalating issues if necessary, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
- To enable the customers success through their relationship with Thermo Fisher Scientific and the products & services we offer. Utilise web-based, sales lead logging tools to ensure customers are offered those products and services they require. Enable alignment of all activities at the customer site with the rest of Thermo Fisher Scientific through the involvement of all relevant stakeholders. (5%).
- Optimize own work schedule by coordinating with all the necessary partners for service planning (Dispatch function, Team Leader, others). (5%).
- Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring calibration), general tools, software, company car, manuals etc. (5%).
- Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.) (5%).
**Minimum Requirements/Qualifications**:
- Demonstrate organizational skills with the ability to handle multiple tasks with different priorities.
- Excellent inter-personal, self-motivational and negotiating skills.
- PC skills.
- Valid FR Driving License (manual).
- Willingness to travel mainly within the appointed region (France) as well as through Europe for training and for mentoring. International traveling including all EMEA territory and the US may be required for these purposes.
- Fluent French and good English skills, both verbal and written. Ability to work across all levels, functions, and regions.
-
Field Service Engineer
il y a 3 semaines
Greater Lyon Area, France EFI Temps pleinEFI is looking for a Field Service Engineer (m/f/x) to join our service team in France, greater Lyon area. This is a hands-on role, on the field, being in contact with our customers fixing and installing EFI wide-format digital printing machines. We have a good range of printing machines within the VuteK line: roll to roll printers, flat bed printers and...
-
Field Service Engineer
il y a 3 semaines
Greater Lyon Area, FR EFI Temps pleinEFI is looking for a Field Service Engineer (m/f/x) to join our service team in France, greater Lyon area. This is a hands-on role, on the field, being in contact with our customers fixing and installing EFI wide-format digital printing machines. We have a good range of printing machines within the VuteK line: roll to roll printers, flat bed printers and...
-
Field Service Enginneer
il y a 7 jours
Lyon, France Thermo Fisher Scientific Temps pleinVous aimeriez faire partie d'une organisation engagée à améliorer la vie des patients dans le monde grâce à l'éducation, la collaboration et l'innovation ? Voulez-vous faire une différence ? Si la réponse est "oui", vous êtes exactement le genre de personne que nous recherchons ! Travailler pour The Binding Site, c'est faire partie d'un groupe...
-
Field Service Enginneer
il y a 7 jours
Lyon, France Thermo Fisher Scientific Temps pleinVous aimeriez faire partie d'une organisation engagée à améliorer la vie des patients dans le monde grâce à l'éducation, la collaboration et l'innovation ? Voulez-vous faire une différence ? Si la réponse est "oui", vous êtes exactement le genre de personne que nous recherchons ! Travailler pour The Binding Site, c'est faire partie d'un groupe...
-
Field Service Engineer
il y a 2 semaines
Lyon, France Tecan Temps plein**Join Tecan! Join the market leader!** **Work in an international and dynamic environment, share our success!** Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service team and bring your passion and talent to work. **Field Service Engineer - 100%**: **France - Paris's area**: **Your contribution** As a...
-
Field Service Engineer
il y a 3 semaines
Lyon, France Thermo Fisher Scientific Temps pleinBusiness Job Title: Preventative Maintenance, Installation&Qualification (PIQ) Engineer Direct Report To: Field Service Manager Chromatography France Position Location: Remote, France (Lyon area) When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality, and innovation. As part of a...
-
Field Service Engineer
il y a 3 semaines
Lyon, France Thermo Fisher Scientific Temps pleinBusiness Job Title: Preventative Maintenance, Installation&Qualification (PIQ) Engineer Direct Report To: Field Service Manager Chromatography France Position Location: Remote, France (Lyon area) When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality, and innovation. As part of a...
-
Field Service Engineer
Il y a 2 mois
Lyon, France Tecan Temps plein**Join Tecan! Join the market leader!** **Work in an international and dynamic environment, share our success!** Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Service team and bring your passion and talent to work. **Field Service Engineer - 100%**: **France - Paris's area**: **Your contribution** As a...
-
Field Service Engineer Bulk Elemental Analysis
il y a 6 jours
Lyon, France Thermo Fisher Scientific Temps pleinWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the...
-
Field Service Engineer
il y a 2 semaines
Lyon, France Ethis RH Temps pleinTRIOWORLD est un groupe industriel Suédois avec un peu plus de 1000 employés et un chiffre d'affaires de 4,3 milliards de Couronnes suédoises (SEK). Le Groupe est l'un des principaux acteurs européens des solutions d'emballage à base de film de polyéthylène. Le siège social se trouve à Smålandsstenar, en Suède. Le Groupe exploite des sites de...
-
Field Service Technician/Engineer
il y a 3 jours
Lyon, France North American Construction Services, Ltd. Temps pleinNORTH AMERICAN CONSTRUCTION SERVICES, LTD. North American Construction Services, Ltd. is hiring a permanent Field Service Technician/Engineer to join our team in Seymour, IN.North American Construction Services (HQ: Pinson/Birmingham, AL) is a dynamic subsidiary of Fives North American Combustion (HQ: Cleveland) and the renowned Fives Group (HQ: Paris). With...
-
Field Service Engineer
il y a 1 semaine
Lyon, France Advanced Sterilization Products Temps pleinThis position will provide territory management for Field Service covering France. The successful Field Service Engineer (FSE) will be appointed a dedicated territory, however cross territory support might be required from time to time. The FSE will be required to maintain current, up to date knowledge of all customer enquiries, current installations,...
-
Field Service Engineer
Il y a 2 mois
Lyon, France Sungrow EMEA Temps pleinYour mission Welcome to your new role at Sungrow, as our Field Service Engineer (PV) in France! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? **Then, have a look at your responsibilities below**: - You'll take ownership of customer issues...
-
Field Service Technician
il y a 2 semaines
Lyon, France TOMRA Temps pleinJob Description Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation,...
-
French Speaking IT Technician
il y a 3 semaines
Lyon, France Recann Temps pleinWe are looking for an IT Technician / Field Service Engineer for our client within the pharmaceutical industry. Contract Overview: Engagement Type: Freelance/ B2B/ C2C Workload: Full Time (Monday-Friday) Duration: 6 months initially + extensions Locations: Lyon- Onsite French Speaking Skills and experience: Laptop Building IT Support Level 1 & 2...
-
French Speaking IT Technician
il y a 2 semaines
Lyon, France Recann Temps pleinWe are looking for an IT Technician / Field Service Engineer for our client within the pharmaceutical industry. Contract Overview: Engagement Type: Freelance/ B2B/ C2C Workload: Full Time (Monday-Friday) Duration: 6 months initially + extensions Locations: Lyon- Onsite French Speaking Skills and experience: Laptop Building IT Support Level 1 & 2...
-
Field Service Engineer, France
il y a 6 jours
Lyon, France Landa Corporation Temps pleinLanda Digital Printing has developed a unique digital technology called Nanography® - a new printing category for the commercial, packaging and publishing markets. Nanography bridges the critical profitability gap between offset and digital printing and enables printers to produce short-to-medium run lengths for the first time cost-effectively. Nanography...
-
Field Service Technician
il y a 3 semaines
Lyon, France Tomra Temps plein**Company Description** TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure** Every Resource Counts**, has been our strength for over 50 years. At...
-
Field Engineer
il y a 3 semaines
Lyon, France Underwriters Laboratories Inc. Temps plein: At UL, we know why we come to work.: **Thousands of us around the world wake up every day with a common purpose**: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to...
-
Field Service Engineer, France
Il y a 2 mois
Lyon, France Bibliotheca Temps pleinPour le compte de nos clients et sous la responsabilité du Field Services Delivery Manager, **le Field Service Engineer** des solutions de bibliothèque, serez chargé(e) d'effectuer des études de site, des installations, des mises en service et des tests de solutions de bibliothèques. Il s'agit notamment de kiosques en libre-service, de barrières de...
