Service Delivery Manager

Il y a 5 mois


Clichy, France Groupe Demeter Temps plein

Descriptif du poste

En tant que Service Delivery Manager, vous avez pour responsabilité:
**Gérer la relation avec les clients, les parties prenantes **pour comprendre les besoins et les attentes en matière de services informatiques.-
**Élaborer et mettre en œuvre des stratégies, les budgets de prestation de services **pour garantir la satisfaction, en tenant compte des coûts et des délais**.**Superviser l’équipe** de prestation de services informatiques interne DEESSI pour assurer une prestation de services de qualité et en temps voulu.-
**Élaborer des normes de qualité **pour les services informatique**s et suivre les performances** par rapport à ces normes-
**Élaborer et mettre en œuvre des plans d’amélioration continue pour les services, **en se concentrant sur l’efficacité, l’efficience et la satisfaction des clients.-
**Assurer une communication claire et transparente avec les clients sur l’état des services informatiques, les problèmes et les plans d’action.**Analyser les coûts** et **les performances** des services informatiques pour identifier les possibilités d’amélioration de l’efficience et le service rendu.-
**Élaborer des rapports de service réguliers pour les clients et les parties prenantes, **en fournissant des informations sur la prestation des services, la conformité et les performances.-
**Assurer le pilotage et la coordination opérationnel de l’ensemble des prestations objet du contrat**- Organiser, préparer, participer aux différentes instances de pilotage et de suivi des prestationsProfil recherché

Issu(e) d’une formation **BAC+2 en informatique**, vous possédez une expérience d’au moins **3 ans** sur un poste similaire.

Vous faites preuve d’**esprit d’initiative** et d’**analyse** pour répondre efficacement aux besoins clients.

Vous êtes **dynamique**, vous savez faire preuve d’autonomie dans la résolution des problématiques.

Doté de grandes capacités de communication, vous excellez en **communication écrite et verbale.**

Le poste est basé à Clichy (92), en **CDI**

Rémunération: à partir de 50K€ brut annuel

Compétences attendues
- LANGUESAucune langue attendue

SAVOIR-ÊTRE
Autonomie
Capacité d'analyse

**Voir plus**

SAVOIR-FAIRE
Accompagnement du client
Amélioration continue

**Voir plus**

Entreprise
- DEMETER est un cabinet de recrutement spécialisé dans les métiers de l'ingénierie et du développement commercial.
- Autres offres de l'entrepriseSalaire

50 - 50 k€ brut annuel

Prise de poste

Dès que possible

Expérience

Minimum 2 ans

Métier

Directeur des infrastructures et de la production informatique

Statut du poste

Cadre du secteur privé

Zone de déplacement

Régionale

Secteur d’activité du poste

CONSEIL POUR LES AFFAIRES ET AUTRES CONSEILS DE GESTION

Télétravail

Partiel possible



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