Service Delivery Manager
Il y a 6 mois
Professional domain: IT
Specialty: Integration
Team description: Integration is at the heart of L’Oréal IT strategy. L’Oréal is organized around regions and transversal business domains acting with various internal and external partners. You will be part of one of the L’Oréal integration team supporting our Digital revolution.
Here Is What We Are Looking For…
We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.
For this specific position, we expect:
Valued competencies:
Adaptability and willingness to learn new skills, technologies, and frameworks. Knowledge of project management methodologies (Waterfall and Agile). Comfortable with reporting and presentations. Entrepreneurship: ability to think innovatively, evaluate and propose new ideas and solutions, while maintaining a pragmatic attitude.Mandatory skills:
Technologies: Azure Kubernetes Services – microservice based infrastructures.Integration Frameworks (ESB / ETL / MFT) - iPaasAPI (Rest / SOAP) – Apigee / Confluent KafkaXSLT – JSON - XML ITIL certified. Ability to create and manage reports, KPI & dashboards. Experience in managing service quality.Experience:
Bachelor’s degree (or equivalent applied experience). [-] years of experience in Service Management. An experience of integration engineering. Background in retail, luxe industry is preferred, Business knowledge in HR domain will be appreciated. - years in IT functionNow, do you imagine being part of an amazing tech transformation?
The Integration Service Delivery Manager (SDM) is accountable for the Integration service quality, from move to production operations to the decommissioning of flows. He/she pilots the quality indicators and the human or contract for integration operations. He/she ensures service levels are guaranteed to customers. The Data Integration Operation Manager acts as a link between Data Integration Analysts / Product Owners and the technical teams in international context. To do this, he / she implements processes and tools to handle customer requests, in line with business expectations and while respecting IT constraints. He / She is in charge to define and animate Continuous improvement for Integration Operation.
Here are some of the tasks the Integration SDM will be responsible and accountable for:
Manage and coordinate operational teams to ensure quality service and meet service contract commitments. Is responsible for the resolution of incidents, act as the SPOC for incident’s management. Coordinate with Managed Service Providers the support of the flows. Organize metrics (SLA, KPIs, issue Tracking, …) through Dashboards, and reports in SNOW and to the management. Action proposal and management for continuous improvement on the Flows, the integration platform and ensure the quality of service. Defined and managed the domain CAB process, follow up, and participate to the global CAB sessions. Coordinate together with the Platform support team the technical patching sessions. Ensure the flow’s documentation is up to date, participate to all group initiative to improve the company flow’s referential. Puedes inscribirte en un máximo de tres ofertas en un período de días. No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.-
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