Customer Data Coordinator

il y a 4 semaines


MontignyleBretonneux, France Nissan Temps plein

Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety, and style. The result: Cars that thrill you every time you get behind the wheel.

With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives of our employees and customers alike.

As a Customer Data Coordinator, your main objectives are to maintain data control in data governance and master data management initiatives on a day-to-day basis. You will take ownership of the data and work with the business to manage projects day-to-day activities, including ALPFA (Analytics Leading Platform For After-sales) a data analytics platform used for CRM communication.

**Main tasks and responsabilities**

1. Project management of tools including ALPFA - data analytics tool for After-Sales, used for CRM communication activities

2. Coordination with RBU for the deployment of tools in each country (technical enablers, data validation, UAT...)

3. Coordination with NML headquarters and global IS team on project deployment

4. Workshops with RBU for on-boarding and training

5. End-to-end deployment of tools, coordination with NE IS, and other stakeholders (Publicis...)

6. DMS audit in countries prior to new tools deployment

7. Support AS function for Retention measurement through ALPFA

8. Maintain quality of the data using customer feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.

9. Monitor data usage to assist teams, share best practice trends in data use, and provide insight into how and where teams can use data to help in day-to-day decision-making.

10. Ensure compliance and security of the data.

**Job requirements**
- Master's degree in quantitative or business related field is required.
- Process oriented
- Project management skills
- Ability to work in cross functional teams
- Operational excellence
- Data management/governance expertise
- Experience in supporting data quality and data management related projects within a large scale corporate organization.
- Automotive experience is preferred.

**Specific technical skills**
- Knowledge of information technologies, standards, and best practices prevalent in data governance, data quality, and data privacy.
- Familiarity with data management principles & practices.
- Experience creating and documenting policies & procedures.
- Ability to work with both business stakeholders and technical support teams to resolve data issues.
- Ability to communicate successfully with stakeholders at all levels to understand and translate their needs.
- Ability to communicate with highly technical individuals about the desires, insights and observations of the business to ensure development and deployment of appropriate solutions.
- Ability to simplify

At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.

Montigny Le Bretonneux Yvelines France



  • Montigny-le-Bretonneux, France Nissan Temps plein

    ''The main tasks and responsibilities for the ecommerce coordinator will include 1) Business Analysis & requirement gathering - The coordinator will be responsible to work with multiple stakeholders (global, regional and agencies) to gather business requirements and formalize business need - The Coordinator must be able to synthesize and analyze business...

  • Customer Data Trainee

    il y a 1 mois


    Montigny-le-Bretonneux, France Nissan Temps plein

    **Objective** Assist the team in actions to maintain data quality, data governance and master data management initiatives on a day-to-day basis. He/She will take a hands-on approach of the data and work with the IS and business to assist projects day-to-day activities. Projects include NCD - Nissan Customer Database and ALPFA (Analytics Leading Platform For...

  • Sales Operations Coordinator

    il y a 2 semaines


    Montigny-le-Bretonneux, France Nissan Motor Temps plein

    Sales Operations Coordinator Europe Mission : Maximize the RBUs Sales Performance through the Nissan Europe Marketing & Sales strategy & processes. Target: Enhance cross functionality Enhance PDCA process Co-ordinate HQ support to RBU to succeed Automatize reporting Job Main tasks & responsibilities: Monthly reporting of main Sales...


  • Montigny-le-Bretonneux, France BMW Group Temps plein

    CE QUE VOUS FEREZ AU QUOTIDIEN ? Depuis quelques années, BMW Group s’est transformé en une organisation digitale centrée autour du client. Partie intégrante du département Marketing, le PO Customer Data est garant de la bonne gestion des données clients dans l’entreprise, dans le respect des standards du groupe et des dispositions techniques et...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    **Main tasks and responsibilities** Milky way Project in Nissan has different steps or mini project that have different outcome. The last step of this project is the DANUBE project and consist on transferring manufacturing responsibilities of NISA to NMUK. In this new context, Data Migration activity is essential and consist on migrate all master data and...

  • Customer Journey Method

    il y a 1 mois


    Montigny-le-Bretonneux, France Nissan Temps plein

    Defining Sales & After-Sales processes (NSSW) - Working closely with central function & NML to secure Governance on NSSW - Defining the best platform to hold NSSW processes - Defining the NSSW adaption plan with markets - Setting up the governance on NSSW content update - Customer centric - Collaborative and cross cultural - Cross-functional - Curious -...

  • Product Owner Customer Data

    il y a 6 heures


    MONTIGNY LE BRETONNEUX, 78180, Versailles, France BMW Temps plein

    CE QUE VOUS FEREZ AU QUOTIDIEN ?Depuis quelques années, BMW Group s'est transformé en une organisation digitale centrée autour du client.Partie intégrante du département Marketing, le PO Customer Data est garant de la bonne gestion des données clients dans l'entreprise, dans le respect des standards du groupe et des dispositions techniques et...

  • Sales Operations Coordinator

    il y a 4 semaines


    Montigny-le-Bretonneux, France Nissan Temps plein

    **Mission of the position**: Maximise the RBUs Sales Performance through the Nissan Europe Marketing & Sales strategy and processes **Main tasks and responsibilities**: - Facilitates the sales processes and activities between Nissan Europe and RBUs **. Acts as key contact for RBUs on the main following**: **. Quarterly review**: leads the pre-QRM reviews...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    The role of IT Executive Support Coordinator is key to ensure the productivity of the top management. The aptitude for resolving issue in stressful situations is crucial to face unplanned changes and incidents. **Main Responsibilities and Activities**: As the IS/IT Executive Support Co-Ordinator the main tasks and responsibilities include the following: -...

  • As Connected Services

    il y a 1 mois


    Montigny-le-Bretonneux, France Nissan Temps plein

    **Mission and main objectives**: **1) Connected Services** - Support Aftersales coordination, planning, management and execution for Connected Services (incl but not limited Program Milestones support, Regional requirements) - Support establishment and implementation roadmap for A-IVC Aftersales services introduction (specifications, priorities, timelines,...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    **Department Background**: - ** The objective of Parts Product Marketing is to ensure Aftersales stands out as a key contributor to Nissan's customer satisfaction as well as to the Company's profitability.** **Main Tasks & Responsibilities**: - ** The Aftersales product manager is in charge of defining the Service parts strategy, ensuring the optimal...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety, and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives...

  • Product Planning Coordinator

    il y a 4 semaines


    Montigny-le-Bretonneux, France Nissan Temps plein

    Nissan is more than a car company. We are an innovation company. We take the most innovative thinking in the industry and combine it with performance, value, efficiency, safety, and style. The result: Cars that thrill you every time you get behind the wheel. With over 150 million vehicles produced globally, Nissan continues with the goal to enrich the lives...


  • Montigny-le-Bretonneux, France Nissan Motor Temps plein

    Department Background : The objective of Parts Product Marketing is to ensure Aftersales stands out as a key contributor to Nissan’s customer satisfaction as well as to the Company's profitability. Main Tasks & Responsibilities: The Aftersales product manager is in charge of defining the Service parts strategy, ensuring the optimal...

  • Powertrain Production Planning

    il y a 4 semaines


    Montigny-le-Bretonneux, France Nissan Temps plein

    Powertrain Production Planning (PWT PP) is part of NE SCM department team in charge of all Powertrain Production planning activities (Engine, Gearbox + Components). PWT PP mission is to align powertrain supply and demand with all Nissan Europe & Global stakeholders across the long, medium and short term horizon, securing deliveries of all powertrain...


  • Montigny-le-Bretonneux, France Nissan Motor Temps plein

    Main objectives: Coordinate the development of new after sales service and re-manufactured products according to vehicle life-cycle and business needs. Main tasks and responsibilities: * Ensure availability of Oils, batteries at start of sales. * Confirm part development is performed according to Nissan Aftersales Development Standards (NADS) * Support...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    Main mission: - Ensure Billing subscription Platform (BSP), a salesforce-based subscription management tool, is reflecting all accurate information based on App services and offers for customers - Manage the BSP development backlog with co-ordination across various stakeholders - Monitor, analyze and report subscription sales and revenue performance Main...

  • Data Protection, Digital

    Il y a 2 mois


    Montigny-le-Bretonneux, France Nissan Motor Temps plein

    Main Tasks & responsibilities In the context of the AMIEO region, the Legal Section Manager will – under the supervision of the Assistant General Counsel for Distribution, New Technologies and Purchasing: Support legal matters in Europe relating to Data Protection (in conjunction with AMIEO DPO), Digital and Connected Services – providing strategic...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    Position: Apprentice, Purchasing Department: Purchasing Location: Nissan Europe Automotive, Montigny le Bretonneux, France Overall objective to be achieved: The objective of the Purchasing Trainee is to provide administrative support for Purchasing activities and projects within the Nissan Europe **Reporting line**: - Direct Manager: Purchasing...


  • Montigny-le-Bretonneux, France Nissan Temps plein

    **Mission and objectives**: The Project Team's mission is to support delivering key business projects covering AMIEO Regions by effective coordinating cross-functionally not only within After Sales but also other functions. All these actions is to support to deliver Aftersales midterm plans and KPIs. **Main tasks and responsibilities**: - Parts &...