Customer Success Manager Internship
il y a 2 semaines
Did you know that about 10% of all insurance payouts are flowing directly into the pockets of fraudsters? The future of insurance starts with Decisions Made Better.
Shift Technology harnesses the power of AI to enable the world's leading insurance organizations to make better decisions. Our products automate and optimize decisions from underwriting to claims, resulting in increased operational efficiency, reduced costs, and superior customer experiences for millions of people around the globe.
Our culture is built on innovation, trust, and a drive to transform the insurance industry by imagining and innovating solutions that impact insurers and their customers - like you We come from more than 50 different countries and cultures and together we are creating the future of insurance.
**Shift Technology is reinventing insurance claims automation and fraud detection with AI. We help insurers fully automate more claims, deliver a great customer experience while protecting against risk, and accurately identify suspected claims fraud, making investigative teams more effective and reducing fraud losses.**:
**Since our launch in 2014 in Paris, we've raised over $300M with Tier 1 investors, opened offices in Boston, Tokyo, Singapore, London, Madrid, Zurich, and Hong Kong, and currently work with more than 80 insurers globally. If you are excited about joining a fast-growing insurtech innovator with a passion for excellence and global culture, Shift is the place for you.**:
**What you'll do**:
- Help on transversal transformation topics (reporting improvement, customer survey launch, etc.) : ensure coordination between CSM's involved and the rest of the company, formalize presentations, etc.
- Work on training support for clients (tutorials, videos...)
- Build a documents library for CSM on Highspot (steerco presentation, standard decks for CSM for run phasis
- Design benchmark template regarding clients performance
- Attend client meetings, present some topics if need be, send reports to ensure proper follow-up
- Reporting to a CSM in particular, but assist the whole Customer Success team to help in some day-to-day operations : build decks for client committees, extract information from the database, etc.
**What you bring**:
- Fluent in French and English
- About to graduate from business or engineering school (last year or gap year)
- Enjoys working in a young, dynamic and demanding environment
- Have at least a successful experience in consulting, tech companies, startup, client services
- Knowledge of financial services industry is a plus
- Have good communication skills, including oral, written, and non-verbal
- Can manage multiple tasks simultaneously
- Knowledge of Excel and Power Point/Google slides
**To support our employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight**:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information.
**EEO Statement**:
**_At Shift we thrive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. _**
**_Shift is proud to be an Equal Opportunity Employer._**:
**To support our employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we'd like to highlight**:
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)
Additional benefits may be offered by country - ask your recruiter for more information.
- At Shift we strive to be a diverse and inclusive workforce. We hire and trust people without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria._
- Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those su
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