Customer Success Intern
Il y a 2 mois
**Customer Success Intern (summer-internship)**
**Responsibilities**:
Under the direct leadership of our Customer Success Lead & VP of Sales, you will play a pivotal role in ensuring the success and satisfaction of our valued clients. This position offers a unique opportunity to collaborate closely with both the Sales and Product teams. You will be supporting customer success lead with customer interactions, delivering exceptional support, and fostering long-term relationships and increased sales.
Your main objectives will be to support and engage customers in their overall interactions with our Software DIGIPart.
- Organize and guide new customers through the onboarding process, ensuring a smooth transition to our solutions.
- Conduct product training sessions to empower clients in maximizing the benefits of our software.
- Support customers with their inquiries, providing timely and accurate responses.
- monitor and analyze customer usage data to identify potential issues or opportunities for improvement.
- Collaborate with the product team to address and resolve customer issues promptly.
- Escalate complex issues to the CS lead and appropriate departments and ensure timely resolution.
- Gather customer feedback on product functionality, features, and overall satisfaction (NPS)
- Actively engage in identifying and implementing improvements to existing processes, reinforcing the organization’s commitment to continuous enhancement in line with its quality standards.
**Education**:
- Bachelor’s degree required Business, Marketing, or a related field and/or proven experience in customer success, account management, or a related customer-facing role.
- Willingness to learn and commit to a couple of weeks of training,
**Experience**:
- Experience collaborating with customer-facing role
**Knowledge and Skills**:
- Good working attitude and willingness to adapt to diverse cultures and ways of working
- Must have good ethics and be able to conduct with honesty and compliance.
- Proficiency in English is required.
- Ability to work collaboratively in a dynamic, fast-paced environment.
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