Stage - Customer Satisfaction - Sbs - Paris

il y a 1 semaine


Puteaux, France SBS Temps plein

**Description de l'entreprise**
SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms. SBS is headquartered in Paris, France.
**Description du poste**
We are seeking a motivated intern that wants to join an international project team and assist with building SBS’s customer journey map.

You will be working closely with the customer satisfaction team and the Chief of staff to gather data, conduct research, and analyze customer feedback to create a comprehensive and detailed customer journey map.

This is a great opportunity for a driven and proactive individual to gain hands-on experience in customer satisfaction and project management. Being one of the key transversal projects you will be contributing to the success of our company. So if you are passionate about the topic and eager to make a positive impact, we cannot wait to hear from you.

**Responsibilities**:

- Gather data to identify key touchpoints in the customer journey
- Conduct research on customer behaviors, preferences, and pain points
- Collaborate with cross-functional teams to gather information and insights on customer interactions
- Create visual representations of the customer journey map
- Present findings and recommendations to the customer satisfaction team and make suggestions for improvement
- Prepare internal meetings, project status reports

**Qualifications**
- Strong analytical and research skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a (international) team
- Working knowledge of data analytics tools and mapping software is a plus
- Proficiency Microsoft office
- Proficiency in English (oral and written) is required

**Informations supplémentaires**
Les avantages à nous rejoindre:

- Un accord télétravail pour télétravailler jusqu'à 2 jours par semaine selon vos missions.
- Un package avantages intéressants : une mutuelle, un CSE, des titres restaurants, un accord d'intéressement, des primes vacances et cooptation



  • Puteaux, France SBS Temps plein

    Description de l'entreprise SBS est un leader mondial de technologies financières qui aide les banques et l'industrie des services financiers à réimaginer leur rôle dans un monde de plus en plus numérique. SBS est un partenaire de confiance de plus de 1 500 institutions financières et prêteurs à grande échelle dans 80 pays à travers le monde, dont...


  • Puteaux, France SBS Temps plein

    Description de l'entreprise SBS est un leader mondial de technologies financières qui aide les banques et l'industrie des services financiers à réimaginer leur rôle dans un monde de plus en plus numérique. SBS est un partenaire de confiance de plus de 1 500 institutions financières et prêteurs à grande échelle dans 80 pays à travers le monde, dont...


  • Puteaux, France SBS Temps plein

    Description du posteAbout SBS Digital LendingWith the agility of a fintech and support of the group, SBS designs tech solutions for financial institutions worldwide to provide services accessible to each of us, everywhere, anytime. As a leading financial technology company, our mission is to contribute to a better financial world. For more than 20 years, we...


  • Puteaux, France SBS Temps plein

    Description du posteAs a Global Alliances and Partnership Development Intern you will be a key player in a strategic initiative to expand and enable the company’s global partnership ecosystem. Working closely with marketing, sales, and product teams, you will help drive collaborations with major consulting firms, IT integrators, and cloud leaders across...


  • Puteaux, France Groupe SOPRA STERIA Temps plein

    Company DescriptionSBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank,...


  • Puteaux, France SBS Temps plein

    Description du posteAs Marketing Operations Manager, you will lead end-to-end marketing operations, from sales enablement to lead and customer management, including orchestrating field activities in your area(s) and/or global projects. You will work closely with the Product Marketing, Content, Digital Marketing and Communications team and will support...


  • Puteaux, France Sopra Steria Temps plein

    Stage - Partnership Development- SBS Paris Stage Duration (in Months): 6 As a Global Alliances and Partnership Development Intern you will be a key player in a strategic initiative to expand and enable the company’s global partnership ecosystem. Working closely with marketing, sales, and product teams, you will help drive collaborations with major...


  • Puteaux, Hauts-de-Seine, France Groupe SOPRA STERIA Temps plein

    Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank,...


  • Puteaux, Île-de-France SBS Temps plein

    At SBS, we are seeking a talented Strategic Partnership Development Expert to join our team in Paris. As a key member of our partnership ecosystem, you will play a vital role in expanding and enabling our global partnerships.Key Responsibilities:Strategic Market Research: Conduct in-depth market studies to identify potential partners and provide insights to...


  • Puteaux, France Sopra Banking Software Temps plein

    **Description de l'entreprise** Sopra Banking Software is the technology partner of choice for more than 1,500 financial institutions worldwide. The breadth of our offering, the strength of our commitment and our passion for innovation enable us to support our customers in their digital transformation, while helping to make finance accessible to as many...


  • Puteaux, Hauts-de-Seine, France Groupe SOPRA STERIA Temps plein

    Company Description SBS est un leader mondial de technologies financières qui aide les banques et l'industrie des services financiers à réimaginer leur rôle dans un monde de plus en plus numérique. SBS est un partenaire de confiance de plus de 1 500 institutions financières et prêteurs à grande échelle dans 80 pays à travers le monde, dont...

  • Customer Success Manager

    il y a 12 heures


    Puteaux, France Signaturit Group Temps plein

    **About Us**: Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your...

  • Customer Success Manager

    Il y a 4 mois


    Puteaux, France LeCab Temps plein

    LeCab est une start-up en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...

  • Stage de Vente

    Il y a 6 mois


    Puteaux, France Dr Martens Temps plein

    RETAIL **Stage de Vente - Paris (La Défense)**: Nous recherchons des étudiant-e-s pour un stage de vente (35h par semaine) sur la période de Juin - Aout dans notre magasin de Paris - La Défense. Vos principales missions seront: - Délivrer un service client d’exception, assurant à chaque visiteur une expérience inoubliable - Présenter et vendre...

  • Customer Support Engineer

    il y a 1 semaine


    Puteaux, France Signaturit Group Temps plein

    **About Us**: Signaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping hundreds of thousands of clients in 180 countries authenticate and manage their digital identity, handle client onboarding and KYC (Know Your...


  • Puteaux, France Novo Nordisk Temps plein

    The position As we continue to expand into new therapeutic areas and strengthen our customer-centric strategy, the Customer Engagement & Business Excellence department is seeking a Customer Experience Professional. The main responsibilities involve: Setting up and managing the Voice of the Customer program: This is a critical responsibility as it...


  • Puteaux, France Novo Nordisk Temps plein

    Customer Experience Professional **Category**:Commercial Marketing**Location**:Puteaux, Île-de-France, FR- Are you passionate about delivering exceptional customer experience? Do you have experience driving change in a fast-paced environment? Are you looking for an opportunity to work with a global leader in the pharmaceutical industry? If so, we want to...


  • Puteaux, France Transatel Temps plein

    Your missions As part of the Live Experience team, we’re looking for a new Customer Advisor to support the commercial success of the Ubigi offering. As a Customer Advisor/Support Level 1, you will be in a key position to deliver the best possible experience to users of our cellular connectivity services around the world. You will be our customers’...

  • Customer Insights

    Il y a 6 mois


    Puteaux, France Novo Nordisk Temps plein

    Customer Insights & Market Research Manager **Category**:Commercial Marketing**Location**:Puteaux, Île-de-France, FR- Are you interested in building the vision and roadmap to have stellar customer insights, customer experience, and market research activities? Are you willing to manage, coach and develop our team of 4 people? Do you have a sharp mind,...


  • Puteaux, Hauts-de-Seine, France Groupe SOPRA STERIA Temps plein

    SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages,...