Care Team Lead

il y a 3 semaines

Paris, France Too Good To Go Temps plein

**More than one third of the food produced in the world is wasted**. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions coming from food waste

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has been expanding rapidly across Europe and now also the US, with over 131 million meals saved across 17 countries to date.

We're proud of what we've achieve.

Reporting directly to our Head of Success, you will join the French Success team to accomplish this ambitious mission and also become part of our Waste Warriors tribe of 1400+ employees.

**Your mission**

You will coach and inspire a team of Care Agents and report to the Head of Success France. Your task is to nurture an environment where your team members can take responsibility for their performance and personal development.

**Your role**
- You drive the results of your team where everyone focuses on timely and effective responses to customer inquiries.
- You maintain the excellent quality of our customer & partner service while inspiring and empowering our customers towards more sustainable behavior to help us grow our mission.
- You will support the team to reach excellence and personally grow in their role of Care Specialist.
- Your role also includes mentoring and daily support of Care Seniors to help them grow in their roles :_ (Project Manager, Product/Ops, Relations with other teams )_
- You coordinate with the wider local and global Success team to ensure customer feedback and issues are acknowledged and followed up on internally or with partners.
- You closely work with the Head of Success in delivering a team strategy and focus on long term collaborations with our partners. As part of the Success Management Team, you will also help build the future of Success.

**Requirements**:

- You have proven experience in building and leading a team in Customer Care, Customer Service or Relationship Management, including Senior Members.
- You are the captain of the Care team : you are truly empathetic and really care about your team and our partners & customers, but also know how to challenge them to help them grow.
- You are highly organized and can build structures and processes that meet business needs.
- You are passionate about Care.
- You have full professional proficiency in English and French as your daily work will include teamwork with other countries and global functions.
- You are experienced in using a CRM tool.
- You think analytically and are solution-oriented.
- You are a first-class communicator and are able to draw on those skills to set the bar high and get team members to perform at their absolute best.
- You are a make-it-happen person who is excited to roll up your sleeves - but you also think about the longer-term business implications and requirements.
- Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.

**Values**:
**You should have**
- A true passion for sustainability and fighting food waste is a MUST - you know that food waste is a big beast to fight and that we can do it only if **we fight together** as Waste Warriors with no ego.
- **You care**, always look out for our consumers, our partners and colleagues. Caring is also about the way we do business. You do the right thing and eager to make yourself and people grow
- You want to** raise the bar**, we have sky-high expectations and we shoot to exceed them. This means taking big bets and demanding excellence from ourselves and others. We always push for more. Every single time. You work smart, smash barriers and elevate one another.
- You know how to **keep it simple**: our ambitions are bold but our solutions are simple. We want to keep it that way. You only see solutions and know how to break problems into smaller bits.
- You want to be part of **building a legacy**: we're doing big things and we know it. We have an incredible opportunity to inspire the world and we're proud of the change we're driving. This place is special and we enjoy being part of the ride every day.

**What we have to offer**:

- A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you're achieving positive change.
- The experience of being part of an international company with 1400 enthusiastic and highly talented teammates across 17 countries - always ready to share knowledge and support
- Strong personal as well as professional development in an intense and high-growth scale-up environment.
- An open company culture where you have the independence and room to unleash

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