Global Head of Strategic Account Management

il y a 1 mois

Lyon, France BI AH France SCS Temps plein

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, diversity and inclusion, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Executive Director, Global Strategic Account Management Livestock leads the Global Strategic Account Management Business Segment Team (direct accountability for nominated strategic accounts including P+L and investment related decisions). With active management of Global Accounts in the B2B / vet / corporate setting, the incumbent works in collaboration with a broad stakeholder group in Global Commercial Business/Region/Global Strategic Marketing as well as other cross-functional teams including supply chain, R&D, finance, legal, tax, communications, regulatory and business development. This role works closely with regions and R/OPUs to deliver excellence in customer value creation and ensure above market growth in the assigned Global Strategic Account(s)Business Segment.

Creates and leads:

- strategy, roadmap and leadership interaction/navigation.
- development and management of the customer strategic business plans. commercial activities and performance of selected accounts goals and objectives.

The basic purpose of this role is to elevate trust, partnership and co creation beyond products and services which lead to achieving/growing share of customer spend (SOW)leadership across species and countries.

**Duties & Responsibilities**

Strategy and Account Governance:

- Owns and defines BIAH global Business Segment SAM strategies, solutions and relationship plans aligned to global customer needs assessments that ensure mutual value, optimal account intimacy and long-term growth.
- Leverages and leads globally defined (with the Customer Experience Team) processes including customer selection, account planning, financial planning, reporting and required resourcing. Monitors top customers and industry leaders with the support of the business intelligence department and customer insights for new opportunities and financial growth.

Account Plan Governance:

- Leads and monitors dedicated account teams to ensure excellence in action plans and initiatives execution including interaction of the BIAH customer team members and BIAH leadership. Regularly monitors and updates the global financial potential, targets, P/L trend and share of customer spend to support long range planning and annual budget exercises.

Operational Organization Alignment:
Establishes and leads a global Center of Excellence with coordination of defined points of contacts across functions (Global Commercial Business, Region, Global Strategic Marketing, Customer Experience, Digital, R&D, Finance, Legal, Tax, Regulatory, Supply & Communications) to ensure optimized levels of services, communications, data, analytics, customer intelligence, financial performance and activities are in place as aligned to account plans.

Financial Management of Global Accounts:

- Establishes and tracks financial budget requirements for selected global accounts to fully resource multi-national and cross-species activities and opportunities where required. Responsible for monitoring customer and COE financial performance including global agreement accruals.

**Requirements**:

- Business Management, MBA, Veterinary or comparative degree recommended. Long-term working experiences in leading Strategic/Key account management programs as well as working in multinational companies and across matrices.
- Minimum ten to fifteen (10-15) years’ experience in animal health or other highly concentrated industry.
- knowledge and understanding as well as experience in global Strategic/Key Account or business operations management.
- Commercial team and line management experience (3 years min).
- Knowledge of the Animal Health Industry economics and drivers preferred.
- Ability to work and thrive in a matrix team environment.
- Excellent Interpersonal and Communication Skills.
- Influence and Leadership Skills.
- Strong Learning Agility.
- Strong business acumen.

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