End User Support Specialist
il y a 2 semaines
**Company Description**
PartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our owner, providing rewarding opportunities for our people and making a positive contribution to society. To achieve this, we live by our values of Integrity, Performance, Collaboration, Straightforward Communication and Respect and Care.
Core to The PartnerRe Experience is our global nature. No matter where you sit in the company, you are part of something bigger. Our teams represent our truly international mindset, forging connections across office locations and all levels of the organization and building a network of mutual success. The result is a day-to-day experience that will allow you to:
Shape your own career
Grow in a supportive environment
Connect with a community of experts
Make an impact
View The PartnerRe Experience e-book to find out more about what it’s like to work at PartnerRe.
**We are always looking for bright, proactive individuals to join our team**
**PartnerRe is an equal opportunities employer.**
Please join our company LinkedIn Page for all updates on new positions that are coming live.
**Job Description** The role**
**We are seeking a dynamic and customer focused IT End User Support Specialist **to join our ITHelp support team.
**In this role you will be **helping people to make best use of our tools** by providing 1st and 2nd Level workplace support to our end users in Paris and other regional remote offices** **in a customer-oriented manner.
This position includes the following responsibilities for
**1st and 2nd Level support**:
- Assist users in making more effective use of their workplace systems, products and services, by providing support, advice and ‘light’ training
- Provide an effective interface between users and service providers; this includes documenting incidents, monitoring progress and ensuring all diagnostic information is provided for error resolution and incident analysis with high attention to detail
- Ensure IT Help service coverage during service hours
- Test, install, and deploy workplace products and services, including regular upgrades
- Provide event support for video conferences, meetings, forums, etc.
- Maintain IT inventory and knowledge database
- Provide local support for testing and roll out of new software packages
- Perform access administration in line with company policies
**IT Training & Education**:
- Understand the full range of IT solutions and tools
- Identify gaps between user needs (documentation and training) and what exists
- Develop the end user documentation with the aim to improve user knowledge and self sufficiency
**Qualifications** About you**
**Your technical expertise includes**
- In-depth knowledge of Windows 11 (both physical and virtual PC), iOS.
- Strong local and remote support of MS Office 365 and MS Intune.
- Knowledge of Active Directory (account & device administration).
- Video and Telephone Conference systems - Teams.
- Remote Access and Network security technologies e.g., RSA
- ServiceDesk Ticketing and Asset Management tools. Knowledge of Cherwell would be a plus.
**In addition, you bring the following skills and experience**
- At least 4 years of experience
- Financial services experience (insurance, banking, hedge fund) a plus.
- Good interpersonal and communication skills. Ability and comfort supporting all levels of an organization.
- Analytical, conceptual and problem-solving skills.
- High self-motivation and organizational skills with the ability to deal with urgencies/priorities and to work under pressure.
- Good team player with sensitivity to cultural differences. Ability to develop effective working relationships across the organization and geographic locations.
- A quick grasp for understanding organizational structures.
- Strong interest in emerging technologies and market trends.
- Willingness to work in shifts or with defined schedules.
- Proven track record in completing assigned work on time.
- Fluent in English
- ITIL Foundation V4 a plus.
**Additional Information**
PartnerRe provides a working environment in which diversity is valued, where all employees feel welcome, respected, and empowered to perform at their best. We invite you to learn more about D&I at PartnerRe.
Thank you,
PartnerRe Hiring Team
-
End User Support Engineer
il y a 2 semaines
Paris, France Adapt Talent Temps pleinAdapt Talent are currently partnered with one of the largest global Hedge Funds globally, and they're hiring for an End User Support Engineer to support their office in Paris. This is an urgent contract opportunity.5 days per week on site in Paris1 year contract with extensions (freelance/contract/CDD)Must be able to communicate in French and EnglishRate:...
-
End User Support Engineer
il y a 1 semaine
Paris, France Adapt Talent Temps pleinAdapt Talent are currently partnered with one of the largest global Hedge Funds globally, and they're hiring for an End User Support Engineer to support their office in Paris. This is an urgent contract opportunity. 5 days per week on site in Paris 1 year contract with extensions (freelance/contract/CDD) Must be able to communicate in French and English...
-
Head of Global End User Support
il y a 5 jours
Paris, Île-de-France CEVA Logistics Temps pleinAs a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well-being for farm animals...
-
User Support Specialist F/H
il y a 6 jours
Paris, France DriiveMe Temps pleinL'entreprise Avec plus de 400 000 transports opérés depuis 2012, Driiveme révolutionne la logistique automobile en Europe en digitalisant à 100% l'ensemble du processus. Présente aujourd'hui dans 7 pays, l'entreprise, fondée par deux frères, propose des prestations de convoyage, livraison à domicile et conciergerie automobile à travers sa...
-
User Support Specialist F/H
il y a 6 jours
Paris, France DriiveMe Temps pleinL'entrepriseAvec plus de 400 000 transports opérés depuis 2012, Driiveme révolutionne la logistique automobile en Europe en digitalisant à 100% l'ensemble du processus. Présente aujourd'hui dans 7 pays, l'entreprise, fondée par deux frères, propose des prestations de convoyage, livraison à domicile et conciergerie automobile à travers sa plateforme...
-
Head of Global End User Support
il y a 5 jours
Paris, Île-de-France CEVA Logistics Temps pleinThe success of a company depends on the passionate people we partner with.Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing , producing and supplying innovative health solutions for all animals, which contributes to the future of our...
-
IT Support Specialist
il y a 4 semaines
Paris, France Convelio Temps plein**\uD83C\uDFA8 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise. We've developed our own proprietary algorithm to offer competitive real-time...
-
IT Support Specialist
il y a 5 jours
Paris, Île-de-France BCIC Swiss Temps pleinLocation, Type, Skill, Responsibilities & More IT SUPPORT SPECIALIST Type Full Time Description BCIC Swiss GmBH is looking for On-site IT Support Specialist in FranceNow we need an On-site IT Support Specialist in (3 Rue Sain Pierre, Conde-Sur-Noireau & 480 Alle Gustave le creusot,Bourgogne), France for a full-time position. e) Install, upgrade, support and...
-
Mandarin-support Specialist
il y a 2 semaines
Paris, France Sourcemap Temps plein**Title**: Mandarin-Support Specialist **Reports to**: Engagement and Support Manager **About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and...
-
Turkish-support Specialist
il y a 2 semaines
Paris, France Sourcemap Temps plein**Title**: Turkish-Support Specialist **Reports to**: Engagement and Support Manager **About the Company**: Sourcemap is the leading provider of supply chain mapping, traceability, and transparency software. Our clients include category-leading global brands, manufacturers and suppliers across the food & agriculture, fashion, beauty, manufacturing and...
-
Product Support Specialist, Associate
Il y a 2 mois
Paris, France Datasite Temps pleinDatasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...
-
Specialist Support Officer
il y a 5 jours
Paris, Île-de-France Partner Reinsurance Company Temps pleinPartnerRe is a leading, privately owned, multi-line global reinsurer with a reputation of financial stability and strength, and a commitment to rebuilding businesses and communities after risk events around the world.Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their...
-
KERING IT Store Support Specialist
il y a 4 semaines
Paris, France Kering SA Temps pleinDescription Nous sommes actuellement à la recherche d’un(e) IT Store Support Specialist pour rejoindre notre département technologies au sein de l’équipe IT support End-User. Votre opportunité Vous travaillerez au sein de l’équipe IT Support Retail et aurez le support IT auprès de nos magasins en conformité avec la stratégie et les...
-
KERING IT Store Support Specialist
il y a 3 semaines
Paris, France Kering SA Temps pleinDescription Nous sommes actuellement à la recherche d’un(e) IT Store Support Specialist pour rejoindre notre département technologies au sein de l’équipe IT support End-User. Votre opportunité Vous travaillerez au sein de l’équipe IT Support Retail et aurez le support IT auprès de nos magasins en conformité avec la stratégie et les...
-
Revops Sales Support Specialist
il y a 4 semaines
Paris, France SumUp Temps plein**Who we are**: Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful...
-
Revops Sales Support Specialist
il y a 14 heures
Paris, France SumUp Temps plein**Who we are**: Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful...
-
Customer Support Specialist
Il y a 2 mois
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
Customer Support Specialist
il y a 3 semaines
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...
-
IT Support Specialist
il y a 1 semaine
Paris 2e, France Flink Temps pleinCompany Description We are Flink - your online supermarket revolutionizing the way you do your grocery shopping. With a wide selection of over 2,400 high-quality products, we aim to deliver to your door in minutes. We put our customers first and ensure all products delivered are fresh and nutritious. Additionally, we can customize our national assortment to...
-
IT Support Specialist
il y a 4 semaines
Paris, France BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in France. Now we need an On-site IT Support Specialist in (Conde-Sur-Noireau), France for Full-time with Long-term position. **Location**: Conde-Sur-Noireau Position Responsibilities: a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party...
