Customer Support Officer

il y a 1 mois


Paris e, France GAMMA Education - OrthographIQ Temps plein

Depuis sa création, le groupe Gamma Education est le 1er groupe d’écoles 100% en ligne. Le groupe ambitionne de transformer l’éducation professionnelle, encore en pleine transformation numérique.

Notre mission : former aux compétences d’aujourd’hui et aux métiers de demain, tout en proposant des certificats et des diplômes accrédités garantissant un emploi et une insertion professionnelle.

Start-up à forte croissance, nos écoles 100% en ligne allient la technologie et l’humain pour intégrer le digital aux enjeux de la formation professionnelle.

**Ta mission**:
Au sein du pôle Customer Success de la division “Orthographiq” (l’école du groupe spécialisé dans le perfectionnement en français), tu seras rattaché.e à la Head of Customer Success et tu auras différentes missions, qui seront notamment:

- Prendre en charge les demandes de nos apprenants sur l’ensemble des canaux de communication disponibles : mails, chat et appels
- Apporter des solutions rapides et personnalisées en assurant une gestion qualitative durant l’ensemble du traitement
- Collaborer avec les Coachs afin de s’assurer que nos apprenants soient satisfaits de leur formation
- Gérer le dossier administratif des apprenants
- Alimenter notre F.A.Q pour accompagner nos apprenants afin qu’ils trouvent les solutions de manière autonome
- Être force de proposition et acteur de l’évolution du pôle Customer Success

**Profil recherché**:

- De formation Bac+2 minimum, tu es reconnu(e) pour ton écoute active, ton empathie et ton sens du service client
- Tu sais expliquer les choses de manière pédagogue
- Tu as un sens de l’écoute et un esprit d’analyse te permettant de comprendre ton interlocuteur
- Tu es doté(e) d’une excellente expression orale et écrite
- Tu es organisé(e), autonome et proactif(ve)
- Une première expérience en relation client B2C est appréciée

**Pourquoi ce stage est-il intéressant ?**
- Beaucoup de responsabilités et une autonomie forte
- La prise en main de nombreux outils essentiels : CRM (Active Campaign), outil de gestion de la base de données (Forest), outil de gestion des tickets (Zendesk) etc.
- L’équipe : tu auras l’opportunité d’intégrer une équipe dynamique dans un environnement de start-up en pleine croissance
- Tes missions seront à la fois variées et pointues et te permettront d’acquérir de véritables compétences sur des sujets très divers

**Déroulement des entretiens**
- CV et LM (important : on veut s’assurer que tu lises bien notre offre - aussi, n'oublie pas d'ajouter ta lettre de motivation et n’hésite pas à y intégrer le mot “ineptie”)
- 1 premier entretien de présentation téléphonique avec la Head of Customer Success, Aurélie
- 1 cas pratique à l'écrit et à l'oral
- 1 entretien de personnalité avec notre CEO, Honoré

Type d'emploi : Temps plein, Stage

Salaire : 600,00€ par mois

Avantages:

- Participation au Transport

Programmation:

- Du Lundi au Vendredi
- Travail en journée

Langue:

- Français (Exigé)

Lieu du poste : Un seul lieu de travail



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