Customer Support Officer
il y a 4 semaines
You will be part of the Winamax Customer Support team. **You will be a reliable point of contact for our German customers**, answering questions and messages from our German players and prospects : instructions, advice, promotions, complaints, etc. **Providing the highest level of customer service**, you will therefore ensure the satisfaction and loyalty of our German customers, therefore playing a significant role in improving our offer and developing the Winamax brand in the German market.
**JOB DETAILS**
- 35-hour-week full-time and on-site position (no remote work), permanent contract at our offices in the heart of Paris, France
- Rotating Individual schedule for a 12-week period with morning, afternoon and night shifts inclusing weekends to guarantee 24/7 sports betting service to our customers
- Motivating work environment, job contents and salary for a young graduate
**OUR RECRUITMENT PROCESS**
- HR video call in French or English (~ 30 min)
- Written test and in-person interviews at the Winamax offices in Paris
- Welcome to Winamax
**German is your native language **and you have completed most of your studies in Germany.
**Passionate about sports**, you have a good command of the colloquial language and terminology of the sector and are intuitively able to understand and answer a customer's questions and problems. **You have excellent editorial and communication skills**.
You are proficient in the most important Office programs and can write quickly on a PC.
Your main assets to succeed in this position are your keen sense for customer needs, your team spirit and your motivation to make a difference.
Your personal situation allows you to be permanently positioned within our Customer Support team organized on a rotating schedule; night and weekend shifts included.
We work hard and we play hard too Joining Winamax means getting involved in a human experience with:
- Extensive support in finding accommodation in Paris
- A challenging job in an international environment
- A unique working atmosphere with numerous perks in the heart of Paris (free drinks and snacks, access to a company restaurant,...)
- A profit-sharing bonus and incentive
- Excellent health insurance
- Six weeks paid leave
- **And lots of FUN ** Regular after-work events (poker, gaming, barbecue,....) and leisure activities (gym, soccer team,...)
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