Iec Operations Manager
il y a 2 semaines
Department - Executive Education
Location - Europe Campus
Status - Manager
Contract - Permanent - Full Time
Contact - at
Posted on - 21 May 2024
Deadline - 28 Jun 2024
With campuses in Europe (France), Asia (Singapore), the Middle East (Abu Dhabi) and North America (San Francisco), INSEAD is one of the fastest growing business schools in the world. Our mission is to develop responsible leaders who transform businesses and society. Every year, around 1,000 MBA students and more than 10,000 participants in executive programmes rely on us for their continuing education. They choose us for the quality of our faculty, our research, our business relevance, our independence, our pedagogical innovation, and for the truly global educational experience we offer.
We are currently looking for an** INSEAD Executive Coaching (IEC) Operations Manager** to join our Executive Education Department. This is a **permanent and full-time position, based on our Europe Campus in Fontainebleau.**
**About the Job**
You will be responsible and accountable for the day-to-day IEC operations, management & delivery of all coaching programmes as well as providing support in coach management activities across INSEAD's four locations.
**Your Responsibilities**
- Team Management: Day to day supervision of the IEC operations team by fostering collaborative high-performing, innovative team culture aligned with INSEAD values. Work closely with ED on staffing strategies (recruitment, onboarding, training & development, performance review).
- Operations Management & programme delivery: Drive operational efficiency and ensure high-quality delivery of coaching programmes. Management of day-to-day operations. Provide feedback and suggest process improvements on workflow, communication flow, information and data management, overall engagement of coaches, etc.
- Coach Management: Provide support in managing activities around recruitment & onboarding, coach community engagement (events, conferences & workshops) in close collaboration with ED. Implementation of processes & policies in the areas of contract management, expense management, PO & WA issuance, information management and data processing for coaches. Ensure accurate entry and update of work planning tracker & coaches database (Salesforce & Psoft) as well as global coaching data reporting. Provide support in running of active IEC committees.
- Stakeholder management: Collaborate with internal stakeholders globally to ensure strong and integrated delivery for coaching programmes. Collaborate & engage with coaches & consultants to maintain ongoing communications via the collaboration platform & other means to ensure coaching community is kept abreast & informed on relevant institutional communications. Proactively communicate (share/escalate) to ED in matters involving coaching.
**Requirements**:
- Minimum of 5years’ experience of working in a fast-paced international environment, preferably within Executive Education.
- Strong project management skills and strong in multitasking on a variety of responsibilities
- Ability to build successful relationships with Internal / External Stakeholders (internal teams, coaches, consultants, etc.)
- Excellent written and verbal communication skills in English and French, with strong attention to detail.
- Excellent interpersonal skills and stakeholder management capabilities.
- Ability to work collaboratively in a diverse global team environment.
Avec des campus en Europe (France), en Asie (Singapour), au Moyen-Orient (Abou Dhabi) et en Amérique du Nord (San Francisco), INSEAD est l'une des écoles de commerce à la croissance la plus rapide au monde. Notre mission est de développer des leaders responsables qui transforment les entreprises et la société. Chaque année, environ 1 000 étudiants en MBA et plus de 10 000 participants à nos programmes pour cadres comptent sur nous pour leur formation continue. Ils nous choisissent pour la qualité de notre corps professoral, de notre recherche, de notre pertinence pour les affaires, de notre indépendance, de notre innovation pédagogique et de l'expérience éducative véritablement mondiale que nous offrons.
Nous recherchons actuellement un **Responsable des Opérations de Coaching Exécutif INSEAD (IEC) **pour rejoindre notre département de Formation Exécutive. Il s'agit d'un poste **permanent et à plein temps, basé sur notre campus Europe à Fontainebleau.**
**À propos du poste**
Vous serez responsable et redevable des opérations quotidiennes de l'IEC, de la gestion et de la livraison de tous les programmes de coaching ainsi que du soutien aux activités de gestion des coachs dans les quatre sites d'INSEAD.
**Vos responsabilités**
- Gestion d'équipe : Supervision quotidienne de l'équipe des opérations IEC en favorisant une culture d'équipe performante et innovante alignée sur les valeurs d'INSEAD. Travailler en étroite collaboration avec le directeur exécutif sur les s
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