Customer Success Manager France

il y a 1 mois

Paris, France German Bionic Systems GmbH Temps plein

**Exosquelettes - Fabriqués en Allemagne**:
German Bionic, pionnier dans les exosquelettes actifs et les solutions d’ergonomie connectées, accélère son développement en France. Nous recherchons un(e) Customer Success Manager pour accompagner nos clients dans la révolution de l’assistance au travail physique grâce à nos solutions high-tech.

**À propos du poste**:
En tant que Customer Success Manager, vous jouerez un rôle central dans l’intégration et le succès de nos solutions chez nos clients. Passionné(e) par le contact humain et doté(e) d’une forte sensibilité à l’ergonomie, vous guidez les utilisateurs dans leur parcours, garantissant une expérience exceptionnelle dès la livraison de nos produits. Vous serez leur premier point de contact et travaillerez étroitement avec l’équipe commerciale pour assurer leur satisfaction et maximiser leur utilisation de nos solutions.

**Tâches et responsabilités**:

- Support et Suivi : Offrir une assistance continue aux utilisateurs et résoudre les problèmes de base sur site.
- Engagement Client et Prévention du Churn : Définir et exécuter des stratégies de fidélisation en analysant les indicateurs clés de satisfaction client (KPI). La prévention du churn consiste à détecter et résoudre les signaux de désengagement des clients en amont, via un accompagnement proactif et des interactions régulières, pour garantir leur satisfaction à long terme et éviter toute résiliation.
- Développement Client : Identifier des ambassadeurs parmi les clients pour accroître leur engagement et favoriser de nouvelles opportunités d’acquisition.
- Amélioration de l’Expérience Client : Piloter les enquêtes de satisfaction (NPS) et partager les meilleures pratiques pour optimiser l’usage de la solution.

**Conditions requises pour le poste**:

- Expérience : Minimum 2 ans dans une fonction orientée client (Customer Success, Account Management) en environnement BtoB.
- Compétences : Sens du service, excellentes compétences en communication et capacité à travailler efficacement en transverse. Vous êtes autonome, organisé(e) et avez un goût prononcé pour le commerce et la vente
- Sensibilité à l’ergonomie : Un fort intérêt pour les enjeux d'ergonomie et d'optimisation du travail physique est essentiel, notamment dans des contextes industriels et logistiques.
- Connaissances : Une expérience en formation de produits et/ou une appétence pour l’ergonomie et la biomécanique serait un plus.
- Langues : Maîtrise parfaite du français et de l’anglais.
- Mobilité : Disposé(e) à voyager régulièrement sur le territoire français, avec un permis de conduire valide.

**Ce que nous avons à vous offrir**:

- Un environnement de travail innovant au sein d’une entreprise dynamique et en pleine expansion.
- Une intégration dans une équipe interdisciplinaire et orientée résultats.
- Un CDI avec une rémunération attractive et des perspectives de développement.
- Une culture d’entreprise avec hiérarchie plate et ambiance conviviale.

**Vous êtes intéressé(e) ?**:
Nous avons hâte de vous rencontrer et de vous compter parmi nos talents en France

**À propos de nous**:
Nous avons pour mission de changer l'avenir et la durabilité du marché du travail.

German Bionic est une entreprise européenne de robotique qui développe et fabrique des combinaisons intelligentes et d'autres technologies portables. Elle a été la première entreprise au monde à proposer des exosquelettes connectés pour le lieu de travail, appliquant l'auto-apprentissage et l'intelligence artificielle pour faciliter les mouvements de levage et prévenir les mauvaises postures, devenant ainsi un lien intelligent entre l'homme et la machine. Les combinaisons intelligentes et les produits portables de German Bionic protègent la santé des travailleurs et réduisent considérablement le risque d'accidents et de blessures, ce qui permet d'améliorer les processus de travail. En reconnaissance de cette technologie innovante, qui replace l'homme au centre de l'industrie 4.0, German Bionic a reçu de nombreuses récompenses, notamment le prix CES 2023 "Best of Innovation", le Fast Company "Innovation by Design Award", le German Entrepreneur Award et une nomination pour le prestigieux prix Hermes à la Hannover Messe. German Bionic a son siège aux États-Unis et en Allemagne et des bureaux à Boston, Berlin, Augsbourg et Tokyo.

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