Assistant Customer Manager

Il y a 6 mois


Paris e, France LE PETIT LUNETIER Temps plein

Assistant Customer Manager (H/F)

Nous recherchons un(e) Assistant(e) Customer Manager pour rejoindre notre équipe dynamique. Le poste offre une opportunité de contribuer à la croissance de l'entreprise et d'interagir avec les clients qui se retrouvent dans l'image de marque Le Petit Lunetier qui est une marque jeune et sympa.

Responsabilités:

- Conseil et réassurance client
- Suivi de commande
- Gestion et résolution de litiges
- Anticipation des points de friction dans le parcours client pour augmenter la satisfaction client
- Gestion des retours clients
- Relais entre les boutiques et le siège sur des sujets omnicanaux et opérationnels
- Gestion et résolution de litiges clients Retail
- Aide à la préparation de commandes E-Commerce et Retail
- Divers sujets opérationnels liant le site, le siège et les boutiques

Expérience:

- Expérience préalable dans la vente et la gestion de la relation client (facultatif)
- Esprit d'équipe et aptitude à travailler en collaboration
- Compétences en communication pour interagir efficacement avec les clients

Qualités requises:

- Avoir de l'empathie
- Avoir de bonnes capacités rédactionnelles et en orthographe
- Savoir être à l'écoute

Avantages du poste:

- Tickets restaurants
- Télétravail partiel possible

Ce poste offre l'opportunité de participer à la croissance et au développement d'une entreprise jeune dans une équipe jeune et dans la bonne ambiance.Il nécessite également de connaître le fonctionnement opérationnel de l'entreprise et ses enjeux pour pouvoir servir au mieux nos clients afin de conserver et améliorer la satisfaction client déjà très bonne.

Type d'emploi:

- Alternance
- Rémunération : à partir de 1 706,62€ par mois

Avantages:

- Travail à domicile occasionnel

Programmation:

- Du lundi au vendredi
- Lieu du poste : En présentiel

Type d'emploi : Alternance

Rémunération : 1 706,62€ à 1 800,00€ par mois

Avantages:

- Flextime
- Prise en charge du transport quotidien

Programmation:

- Du lundi au vendredi
- Travail en journée

Lieu du poste : En présentiel


  • Customer Success Manager

    Il y a 6 mois


    Paris 11e, France Opteamis Temps plein

    Opteamis met en relation ses clients finaux (acheteurs, DSI, donneurs d'ordres) avec les prestataires (ESN-SSII/Freelances) disposant des ressources disponibles et correspondantes à leurs projets informatiques et digitaux : il est le tiers de confiance grâce à sa base solidement qualifiée. Opteamis c'est Une ambiance startup avec des équipes jeunes et...


  • Paris 11e, France ANMA RECRUITMENT Temps plein

    _Unternehmen der Reisebranche sucht eine/n "_**Customer Relationship Manager **_"(Reisebranche) - CDI in Paris_ Als einer der wichtigsten Mitarbeiter des Support Teams stehst du täglich in Kontakt mit deutschsprachigen Kunden. **Aufgaben** - Du kümmerst dich um den E-Mail - und Telefonsupport und bist die erste Anlaufstelle für alle Kunden - Du hilfst...


  • Paris 11e, France ANMA RECRUITMENT Temps plein

    _Erfolgreiches Unternehmen der Reisebranche sucht eine/n Customer Relationship Manager (Reisebranche) - CDI in Paris_ Als einer der wichtigsten Mitarbeiter des Support Teams stehst du täglich in Kontakt mit deutschsprachigen Kunden. **Aufgaben** - Du kümmerst dich um den E-Mail - und Telefonsupport und bist die erste Anlaufstelle für alle Kunden - Du...


  • Paris 10e, France Acrelec Temps plein

    Customer Success Assistant Full-time, Paris **About** In 2004, Acrelec revolutionized the restaurant industry by pioneering the self-order kiosk with McDonald’s in France. Ever since, we design and develop software and hardware solutions that aim to enhance the in-store customer experience and automate the store’s operations.Acrelec also pioneered the...

  • Customs Manager

    Il y a 6 mois


    Paris, France AVASK ACCOUNTING & BUSINESS CONSULTANTS Temps plein

    **Role**:Customs Manager **Salary**:Depending on experience **Location**:Paris, France As the Customs Manager, your role will be to ensure the accurate execution of all customs clearance documents in the France to ensure AVASK and our clients remain fully compliant with customs compliance requirements. In addition, you will act as the senior member and...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Service Manager

    Il y a 5 mois


    Paris, France Work With Island Temps plein

    **Get to know Work With Island ️**: Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France...

  • Customer Success Manager

    il y a 4 semaines


    Paris, Île-de-France OneStock Temps plein

    The Customer Success Manager ensures the satisfaction and growth of our customers. This role works closely with internal teams to best coordinate the response to our customers' needs, focusing on customer performance, loyalty, and lifetime value.Key objectives:Support customers and encourage OneStock product adoptionBuild customer loyalty through successful...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Licorne Society Temps plein

    **Job description**: We are looking for a dynamic Customer Success Manager who will be responsible for leading value delivery to our customers. The CSM will manage the customer relationship and coordinate internal teams to make sure customers’ outcomes are achieved. As a key member of our team, you’ll take ownership of a diverse portfolio of...

  • Customer Success Manager

    Il y a 3 mois


    Paris, Ile-de-France CastorDoc Temps plein

    Customer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...

  • Customer Success Manager

    Il y a 3 mois


    Paris, France CastorDoc Temps plein

    Customer Success Manager (CSM) - Paris, FR Who we are CastorDoc is a AI powered metadata management platform that helps companies leverage data at scale. We help people find, understand and use data, regardless of their skillset. Our product is plug-and-play, automated, and collaborative. It makes the painful documentation task, feel like a breeze.Created in...

  • Customer Success Manager

    il y a 3 semaines


    Paris, France Shipup Temps plein

    At **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...

  • Customer Success Manager

    il y a 1 mois


    Paris, Île-de-France OneStock Temps plein

    The Customer Success Manager role at OneStock is a critical position that ensures the satisfaction and success of our customers. The ideal candidate will work closely with internal teams to coordinate responses to customer needs, ensuring a seamless experience.The key objectives of this role include:Supporting customers in adopting OneStock's solution and...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    Il y a 6 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 1 mois


    Paris, Île-de-France OVHcloud Temps plein

    About the RoleAs a Customer Success Manager at OVHcloud, you will play a key role in ensuring the adoption and satisfaction of our customers. You will be responsible for building strong relationships with our customers, understanding their needs, and providing tailored solutions to drive their success.Main ResponsibilitiesTrusted Advisor: Develop and...


  • Paris, France Open Text Corporation Temps plein

    **Req id**:43296- Paris La Defense Cedex, 75, FR - Reading, GB **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...

  • Customer Service Manager

    Il y a 5 mois


    Paris, France Trend Micro Temps plein

    Discover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...


  • Paris, France Go1 Europe Temps plein

    **The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...

  • Customer Success Manager

    Il y a 5 mois


    Paris, France Okta Temps plein

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...