Customer Success Assistant
Il y a 3 mois
Customer Success Assistant Full-time, Paris
**About**
In 2004, Acrelec revolutionized the restaurant industry by pioneering the self-order kiosk with McDonald’s in France. Ever since, we design and develop software and hardware solutions that aim to enhance the in-store customer experience and automate the store’s operations.Acrelec also pioneered the ‘click and collect’ with the retail industry.
Our mission is the automation and enhancement of brick-and-mortars stores through deeply integrated solutions that provide unique experience to the end-users and simplify the operators’ mission.
So far, Acrelec counts over 40,000 installations around the world in 70 countries, has 2 manufacturing plants and a 100 people software division. In 2018, Acrelec processes more than2 billion transactions on its systems. Our software innovation offices are located in the heart ofChicago’s West Loop.
Job description
Your role IDMB&ODMB Customer Success Assistant Europe
As a IDMB&ODMB Customer Success Assistant, you work in the Product Innovation squad. TheProduct Innovation squad is responsible of all the Hardware and Software products strategy and roadmaps which include a dozen of software solutions.
IDMB&ODMB are both powered by Acrelec Creative Studio, a cloud-based software solution that allow marketing teams to schedule contents on indoor and outdoor menu boards.
You work closely with the Marketing, the Sales and Deployment teams to support our international markets and get feedback from our customers.
As part of the Product innovation squad, you also take an active part in Acrelec’s strategy and global product roadmap.
**Your team**:
- Work closely with the Product Managers and Project Managers
**Content Management**:
- Make the UI mock-ups with branded contents to ensure the best customer experience is presented during demos
- Help the project manager for dedicated large brands to set up marketing content for the digital menu boards through ACRELEC's content management platform
**Software support**:
- Support the ACRELEC teams in the various countries in day-to-day operations, issues reported and user management
- Gather markets feedback, define and prioritize the development’s roadmap of the product
**Commercial/Marketing**:
- Support the ACRELEC local markets in pre-sales meeting, customer’s branded demo and general operations support
- Work with the Marketing team to create the product messaging, presentations and promotional contents
**Requirements**:
- Less than 2 years of experience in Customer Support / Content Manager / Product Management Jr or similar role minimum
- Very strong attention to detail, this is essential to ensure correct content is displayed on the correct screens
- Strong interest in defining and optimizing the user interface and user experience (case study and ideation)
- Excellent communication skills (most of the customers are English speaking spread all over the world so it is crucial to be able to communicate in English)
- Strong time management and problem-solving skills
- QSR industry experienced (even in restaurant) would be a strong plus
We offer to all our employees
- Important responsibilities in a team that is growing very quickly, seeking excellence, in all circumstances
- The possibility to travel across the world to work in many different cultural environments
- An insanely high level of freedom to create, develop your ideas and have an impact on a multi-billion industry.
Contact us
Type d'emploi : Temps plein, CDI
Rémunération : à partir de 30 000,00€ par an
Avantages:
- Prise en charge du transport quotidien
- Travail à domicile occasionnel
Exigences linguistiques flexibles:
- Français non requis
Programmation:
- Du lundi au vendredi
Types de primes et de gratifications:
- Prime annuelle
Question(s) de présélection:
- Pourquoi seriez-vous intéressé par ce poste ? / Why would you be interested by this position?
Langue:
- Anglais (Requis)
Lieu du poste : En présentiel
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