Customer Service Manager
Il y a 6 mois
**Get to know Work With Island ️**:
Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France using recycled and recyclable materials, cabins for 1 to 4 people that can be set up in less than 30 minutes.
As part of our rapid growth, Work With Island is looking for a Customer Service Manager to join our Ops team.
Reporting to Camille, our Logistics and Customer Relations Manager, your role will involve organizing and ensuring the commercial relationship with our clients and service providers.
**Main responsabilities**:
As a true multitasker, you will work daily with the Sales and Ops teams on the following missions:
- Order Management (e-commerce and B2B sales): creating customer profiles, recording customer orders, and generating purchase orders.
- Delivery Tracking: organizing deliveries, managing service providers, monitoring stocks, planning customer deliveries, and handling customer service.
- Customer Follow-up: ensuring customer satisfaction, contacting customers in case of incidents.
- Coordinating and managing service providers.
- After-Sales Service Management: conducting diagnostics, entering service tickets in the ERP, scheduling interventions, and dispatching the correct references.
- Invoicing: sending invoices, follow-ups, and managing any billing disputes.
- Ensuring data accuracy and functionality in the ERP (Netsuite): entering new customers, processing quote entries.
**Get to know Camille, line manager**:
Camille joined WWI in April 2022 as Logistic Manager.
She loves sewing.
**️ Benefits**:
Compensation: 35-40K€ + BSPCE
️ Central Paris location for offices and showroom
Remote work: 2 days/week
Health coverage through Alan
Swile card (€9)
Mobility package
**Do you recognize yourself in this?**:
- You have a minimum of 5 years of experience in Customer Service.
- Your Customer Service experience enables you to have the right management reflexes and stock anticipation.
- Ability to manage and understand the challenges and needs of our logistics chain.
- Experience in handling key accounts and complex sales.
- You have a strong interest or have previously worked in European markets.
- You are fluent in both spoken and written English & French, and if you speak Spanish, it's a plus.
- Proficiency in our digital tools: Google Suite, Notion, CRM (HubSpot). If you have experience with NetSuite (ERP), it's a plus.
**Recruitment step**:
- A 30’ call with Jessica, Talent Acquisition Manager.
- A 1h interview with Camille, Logistic Manager.
- A 1h interview with Alexandre, Head of Operations.
-
Customer Service Manager
Il y a 6 mois
Paris, France Trend Micro Temps pleinDiscover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Customer Service Manager
Il y a 7 mois
Paris, France Trend Micro Temps pleinDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
International Customer Service Manager
Il y a 6 mois
Paris, France VTE France Temps pleinWe are a rapidly growing French industrial startup making significant strides on the international stage, particularly across Europe. As we continue to expand, we are looking for an International Customer Service Manager to join our team and help us deliver exceptional service to our global clientele. As the International Customer Service Manager, you will...
-
Customer Service Manager, France
Il y a 6 mois
Paris, France Rayner Intraocular Lenses Temps pleinLocation- Paris- Job type: - Permanent Full Time- Job ref: - 005269The purpose of this role is to successful lead the Customer Service function in France and focus on implementing customer service procedures, policies and best practice standards in line with global customer service practices. Other key activities include: - Develop and implement SLA’s and...
-
Customer Service Operations Manager
il y a 4 semaines
Paris, Île-de-France Joko Temps pleinAbout JokoWe are a company that aims to make our users feel special by providing quick and personalized support. Our customer service team is the voice of our users, and we strive to provide the best possible experience for them.Job DescriptionWe are looking for a Customer Service Operations Manager to oversee the daily operations of our customer service...
-
Customer Service Operations Manager
Il y a 3 mois
Paris, France DAZN Temps plein**Job Title**: - Customer Service Operations Manager - France**Location**: - Paris, France**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry isn’t easy! DAZN is playing more hours of live sports than any other company anywhere in the world! - As we...
-
Customs Manager
Il y a 7 mois
Paris, France AVASK ACCOUNTING & BUSINESS CONSULTANTS Temps plein**Role**:Customs Manager **Salary**:Depending on experience **Location**:Paris, France As the Customs Manager, your role will be to ensure the accurate execution of all customs clearance documents in the France to ensure AVASK and our clients remain fully compliant with customs compliance requirements. In addition, you will act as the senior member and...
-
Customer Service Manager
Il y a 6 mois
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Service Manager Intern to modernize and...
-
Customer Service Coordinator
Il y a 6 mois
Paris, France Work With Island Temps plein**Get to know Work With Island ️**: Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces, we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France...
-
Customer Success Manager
Il y a 7 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
-
Customer Experience Manager
il y a 2 jours
Paris, France Suitsupply Temps pleinCustomer Experience Manager As a Customer Experience Manager, you set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You manage all activities necessary for the efficient operation of the store experience and provide exemplary...
-
Customer Relationship Manager
Il y a 2 mois
Paris, France Open Text Corporation Temps plein**Req id**:43296- Paris La Defense Cedex, 75, FR - Reading, GB **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...
-
Apprenticeship - Customer Service Project Manager
Il y a 6 mois
Paris, France Clarins Temps plein**Apprenticeship - Customer Service Project Manager Assistant**: **Ready to bring passion into your career?** A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more...
-
Customer Success Manager
Il y a 6 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
Il y a 7 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
il y a 1 jour
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Manager
il y a 3 jours
Paris, France Rise Up Temps pleinCompany Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...
-
Customer Solutions Manager
Il y a 8 mois
Paris, France AWS EMEA SARL (France Branch) - G48 Temps pleinExperience of large scale. IT/digital/business transformation or migration programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to...
-
Customer Success Manager
Il y a 2 mois
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
il y a 2 jours
Paris, France Rise Up Temps pleinCompany Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...