Customer Success Onboarding Manager Emea
Il y a 7 mois
LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.
We are looking for a **Customer Success Onboarding Manager** to join our growing team. You will be responsible for ensuring the successful onboarding and adoption of LeanIX products and services. You will play a crucial role in building strong relationships with our valued customers, understanding their needs, and guiding them through a seamless onboarding process. Your primary goal is to facilitate customer success, drive product engagement, and foster long-term partnerships, while innovating new onboarding approaches to drive automatization and standardization.
**Customer Success Onboarding Manager EMEA (f/m/d)**
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), The Netherlands (Amsterdam), France (Paris), London (UK) or Slovenia (Ljubljana).
WHAT IS WAITING FOR YOU?
- **Customer Onboarding**: Lead the onboarding process for new customers, ensuring a smooth and positive experience from contract signing to roll-out and initial usage.
- **Trusted Advisor**:Conduct in-depth consultations with customers to understand their unique business requirements, goals, and challenges, tailoring the onboarding journey to meet their specific needs.
- **Innovate**:Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product to drive onboarding standardization and automatization and reduce time-to-value (TTV).
- **Customer Adoption and Engagement**: Proactively monitor and analyze customer product usage and adoption patterns, identifying potential areas for improvement or increased engagement, and implementing strategies to drive customer success.
- **Tooling**: Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a dedicated Customer Success Operations team.
- **Welcome to the team**:Add your style to a global, diverse team at LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category.
WHAT ARE WE LOOKING FOR?
- 1-2 years of experience in in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
- **Fluent in French, German & English.**:
- Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously.
- Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
- Ability and experience to structure and prioritize your work and work of others.
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus.
LeanIX is not just a product, in fact it's a **great place to work.** Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.
- All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations._
-
Customer Success Onboarding Manager Emea
Il y a 7 mois
Paris, France LeanIX Jobs Temps pleinLeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. We are...
-
Customer Success Manager Emea
Il y a 6 mois
Paris, France LeanIX Jobs Temps pleinWe are looking for a **Customer Success Manager** to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT and how it enables modern businesses to grow? Do you share the mindset of being customer-first, striving for excellence while winning & losing as a team? Then it is worth reading...
-
Customer Success Manager Emea
Il y a 7 mois
Paris, France LeanIX Jobs Temps pleinLeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1300+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a **Customer Success Manager** to join our growing team and guide customers through their...
-
Vp, Customer Success
Il y a 3 mois
Paris, France Odaseva Temps plein**Your Role**: - As a VP, CSM for EMEA, you will be a key contributor to the success of Odaseva. **Your responsibilities will include**: - ** Lead and Inspire**:Build, develop, and lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. - ** Strategic Alignment**: Partner with...
-
Vp, Customer Success
Il y a 3 mois
Paris, France Odaseva Temps plein**Your Role**: As a VP, CSM for EMEA, you will be a key contributor to the success of Odaseva. **Your responsibilities will include**: - ** Lead and Inspire**:Build, develop, and lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement. - ** Strategic Alignment**: Partner with...
-
Manager, Customer Success
Il y a 2 mois
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
-
Customer Success Manager
Il y a 7 mois
Paris, France Scaleway Temps plein**Notre mission \uD83D\uDE80** **About the job** In order to participate in Scaleway's ambitious international growth, Scaleway is recruiting a Startup Success Manager who will support our Startup Program by helping our Customers in adopting our solution and uncovering new opportunities. We are seeking a Startup Success Manager to help our Startup...
-
Customer Success Manager
Il y a 7 mois
Paris, France Scaleway Temps plein**Notre mission** **About the job** In order to participate in Scaleway's ambitious international growth, Scaleway is recruiting a Startup Success Manager who will support our Startup Program by helping our Customers in adopting our solution and uncovering new opportunities. - We are seeking a Startup Success Manager to help our Startup Customers to reach...
-
Customer Success Manager
Il y a 7 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Associate Emea
Il y a 7 mois
Paris, France LeanIX Jobs Temps pleinLeanIX, an SAP Company enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1200+ customers. We are looking for a **Customer Success Associate (f/m/d) **to join our growing team and guide customers through their journey, making them successful. Are you passionate about IT...
-
Customer Onboarding Expert
Il y a 7 mois
Paris, France Sweep Temps pleinSweep is hiring an** **Customer Onboarding Expert** to work on our enterprise climate program software. Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us. **Ok, sounds promising. What will...
-
Head of Customer Success Management Emea
Il y a 7 mois
Paris, France Brevo Temps pleinWe are a rapidly growing team of more than 730+ employees, representing over 50 nationalities spread across nine offices in Paris, Berlin, Sofia, Vienna, Noida, Bengaluru, Seattle, New York, and Toronto. At Brevo, all Brevonauts evolve in a multicultural, caring, and flexible environment. We are an international team composed of tech & non-tech profiles...
-
Customer Success Manager
Il y a 2 mois
Paris, France Shipup Temps pleinAt **Shipup**, our mission is **to create a seamless, proactive, and branded post-purchase experience for online retailers**. If you’ve ever shopped online, you’ve probably already had your patience tested by an order that never seems to come. **For online retailers, a bad post-purchase experience is a costly nightmare**: it hurts customer satisfaction,...
-
Customer Success Manager
il y a 2 jours
Paris 10e, France Shipup Temps pleinShipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.** That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs **Our company culture & values**: -...
-
Customer Success Manager
Il y a 7 mois
Paris, France Urban Linker Temps pleinPARIS - _ - CDI - _ - SALES - _ - 43K À 45K € - JE PARRAINE UN AMI LA SOCIÉTÉ Actuellement en pleine phase de modification de son produit, elle a pour objectif de transformer ce dernier en outil d’intelligence artificielle permettant d’automatiser tout ce qui est lié à la partie support et user research auprès de clients grands comptes. Dans...
-
Digital Customer Success Manager
Il y a 6 mois
Paris, France 360Learning Temps pleinAs a Digital Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. Your main goals will be to: - ensure the business impact of our solution in accordance with the objectives set with the clients - ensure the renewal of your client portfolio - create and develop processes to handle a...
-
Customer Success Manager
il y a 2 jours
Paris 8e, France Livestorm Temps plein**Team description**: Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts. As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand...
-
Senior Customer Success Manager
Il y a 6 mois
Paris, France Own Company Temps pleinOwn is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses. Own empowers customers to ensure the availability, security and compliance of mission-critical data, while unlocking new ways to gain deeper insights faster. By partnering with some of the world's largest SaaS ecosystems...
-
Enterprise Customer Success Manager
Il y a 7 mois
Paris, France Didomi Temps pleinAs part of our growth, we seek an Enterprise Customer Success Manager to oversee our Enterprise Accounts. **Customer Success Management Missions**: - Manage our Enterprise Accounts (1500 - 15000 MRR) - Navigate complex organizational structures to establish and nurture strong relationships that facilitate usage and drive success with Didomi’s...
-
Onboarding Customer Success
Il y a 2 mois
Paris, France Beamy Temps plein**\uD83C\uDF08 Diversity, Equity, Inclusion and Belonging**- Beamy is looking for an innovative Onboarding Manager. This exciting new role presents an opportunity for a forward-thinking individual to shape the onboarding experience for our clients. You'll be able to establish best practices from scratch and make a lasting impact on our company's growth...