Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
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Customer Success Manager
Il y a 3 mois
Paris 10e, France Launchmetrics Temps plein**ABOUT THE ROLE** The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. **RESPONSIBILITIES**: - Be an expert...
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Customer Success Manager
Il y a 3 mois
Paris, France GTT Communications Temps pleinCustomer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...
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Customer Success Manager
Il y a 2 mois
Paris 10e, France swan.io Temps plein**About**: Swan, a European fintech company, is the easiest way to add banking features to your product. This can be called “Banking-as-a-Service” or “Embedded finance”. We built Swan so that anyone can start embedding banking features within just minutes of visiting our website. Swan is truly fast and easy to use. Swan already has 70 customers...
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Team Lead Customer Success
Il y a 2 mois
Paris 10e, France Leeto Temps plein**Descriptif du poste**: Nous avons comme ambition d’apporter la meilleure expérience possible à nos utilisateurs, tout en redéfinissant les standards du service client sur notre marché. Le rôle de l’équipe Customer Success est d’accompagner nos clients (CSE ou RH) dans l’accomplissement de leurs missions à travers Leeto. Elle est garante de...
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Customer Success Manager
il y a 3 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie. Notre plateforme SaaS permet aux usines d'optimiser leur consommation...
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Customer Success Manager
il y a 2 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie. Notre plateforme SaaS permet aux usines d'optimiser leur consommation...
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Customer Success Assistant
Il y a 2 mois
Paris 10e, France Acrelec Temps pleinCustomer Success Assistant Full-time, Paris **About** In 2004, Acrelec revolutionized the restaurant industry by pioneering the self-order kiosk with McDonald’s in France. Ever since, we design and develop software and hardware solutions that aim to enhance the in-store customer experience and automate the store’s operations.Acrelec also pioneered the...
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Customer Sucess Manager
il y a 1 mois
Paris, Île-de-France Ethi'Kdo Temps pleinAu sein de l'équipe de communication, tu as à cœur à créer du lien avec tes interlocuteur·ices et à promouvoir la consommation responsable.Rattaché·e à la direction Marketing, Communication et Relations clients, tu es le ou la garant·e du lien entre éthi'Kdo, les marques et enseignes partenaires, et les client·es et les bénéficiaires des...
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Customer Success Manager
Il y a 3 mois
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
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Customer Success Manager
Il y a 2 mois
Paris, Francia, France Braze Temps pleinWHAT YOU'LL DO Own client renewals, retention and net retention targets for your customers Be your customers’ main point of contact and trusted advisor at Braze Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment Drive feature adoption by building a shared Success Plan with your...
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Customer Success Manager
il y a 2 jours
Paris, France NRJx Temps pleinNRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie.Notre plateforme SaaS permet aux usines d'optimiser leur consommation énergétique,...
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Customer Success Manager
Il y a 3 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
Il y a 3 mois
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
Il y a 2 mois
Paris, France Okta Temps plein**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
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Customer Success Engineer
Il y a 3 mois
Paris 10e, France Trustpair Temps pleinTrustpair is reinventing B2B payment security. We are building the leading anti-fraud solution for large corporations to help them avoid $20 billion in fraud every year. With Trustpair, finance teams work with accurate data to avoid the risk of fraud and proceed to payments with peace of mind. Trustpair at a glance: - 200+ companies preventing B2B payment...
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Customer Success Manager
Il y a 3 mois
Paris, France LanguageWire Temps pleinDo you have experience with Customer Success? Even better, do you know the language industry? Would you also like to make a difference for your customer and our company? Yes? You should definitely read on! **The role you’ll play**: We are looking for a French and English-speaking Customer Success Manager to join our Customer Success team in the Paris...
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Customer Success Manager
Il y a 3 mois
Paris, France Rise Up Temps pleinCompany Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...
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Customer Success Manager
Il y a 3 mois
Paris 3e, France Batch Temps plein**Contexte**: La team Client Services s’agrandit et recherche son/sa futur.e Customer Success Manager ! Au sein d’une super équipe de 9 Customer Success, le/la Customer Success Manager travaillera directement sous la responsabilité de Cécile notre Head of Customer Success. Il/elle sera responsable d’un portefeuille multisectoriel de clients. Ses...
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Customer Success Manager
Il y a 3 mois
Paris, France Zscaler Temps pleinCompany Description With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs,...
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Customer Success Manager
Il y a 3 mois
Paris 8e, France Splunk Temps pleinThe Splunk **Customer Success Manager** (CSM) takes a pivotal role when dealing with customers. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. The CSM role is continuous and revolves around supporting the customer to use their...
Customer Success Manager
Il y a 2 mois
Shipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.**
That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs
**Our company culture & values**:
- **Ownership**
Taking ownership means feeling completely responsible for our goals — and this is something all of Shipup adheres to We believe that every single one of us needs to feel accountable for the results of our work. This creates a state of complete trust in each other.
- **Initiative**
Our teams’ are founded on pushing each other to take initiative. Today, we constantly take action without being told what to do and come up with solutions to problems
- **Empowerment**
We truly want all of our employees to succeed. Thus, we provide everything and anything they need to thrive We also encourage everyone to take action and more importantly, we support them if they make mistakes.
- ** Caring**
One of Shipup's priorities is to impose a culture of care on a daily basis. We not only care about our co-workers, but we deeply care for our customers and the customers of our customers Our whole product is based on how much a company cares for its clients, and we love it
- ** ️ Ambition**
Our team always sees the bigger picture We have a strong desire and determination to succeed
**Job description**:
At Shipup, the Customer Success team serves as the guardian of the customer voice and experience, working cross-functionally to ensure that using Shipup is easy.
We are currently seeking a passionate Customer Success Manager to oversee some of our high-end clients. In this role, you will report to our Team Lead, Léa, and work closely with the team to create the best possible customer journey.
**1. Consultant / Success**:
- **Develop and nurture** the relationship and retention with your client portfolio (enterprise)
- Drive **expansion** and **renewal**:
- **Define and build** the client's success plan to achieve their targets according to the customer journey
- Adopt a **data-driven approach** in the management of your portfolio: KPIs analysis + churn detection
- Be an **expert of the solution** from a technical and business point of view (especially business)
- **Communicate** the product roadmap vision to customers
- Support the whole follow-up process
- Client support (business & technical) in collaboration with the CS team
**2. Project Management**:
- **Challenge, automate and improve** our processes and automation
- Enrich our **internal and external documentation**:
- **Collaborate internally** with Onboarding, Sales, Product, Tech...
**Meet the CS Team**:
- Ségolène - VP CS
- Brianna - Team Lead CS
- Léa - Team Lead CS
- Laura - Customer Success Manager
- Marine - Customer Success Manager
- Jade - Customer Experience Manager
- Camille - Customer Onboarding Manager
- Erica - Customer Success Manager (based in the USA)
- François-Xavier - Customer Care Manager
**What you have...**:
**You could be a good fit if**:
- You have a prior experience (2-3 years minimum) in **project management/customer relationship management**:
- The **success of your clients** is your goal and priority and taking part in internal **transversal projects** does not afraid you
- You are recognized for your **active listening skills** and you know how to **adapt your speech** according to your audience
- You are **organized** and know how to **prioritize**:
- You're a **fast learner, independent** and **curious**:
- You are excellent at **oral and written communication**, in both **French** and **English** (fluent at least)
**What you’ll get**:
**International environment**: We acknowledge and celebrate our differences. Diversity and inclusion (D&I) are values that we require every employee to champion in our workplace. The Customer Success team is a perfect example of a fully multicultural team.
**People-centric company**: A team where **everyone cares about one another**: We’re very proud of being a great place to work. Read what our employees are saying about us on Glassdoor (**100% of reviews would recommend it to a friend**)
Opportunities to visit the USA team.
Every year we organize amazing company-wide off-sites in France to strengthen our social ties.
Weekly events: lunches, dinners, drinks, parties
**Hiring Process**:
**️ **30 to 45 min l Screening interview with **Angélique**, our Talent Acquisition Manager**
To better understand your career plan and answer any of your questions
**01:30 l Live use case with **Léa** and **Brianna**, Team Lead CS**
30 min business case to prepare, 30 min to present and challenge it, 30 min Q&A
️ **01:30** **l Motivational interview with Léa and **Ségolène**, VP CS**
**Drinks or lunch with the team**
To ensure that you will be in line with our values and culture
Reference check
**Tips for Ac
