Global Client Executive

il y a 2 jours

Paris, France Chubb INA Holdings Inc. Temps plein

**Role purpose**:
Reporting to the COO Head of P&C CEMENA, the role of the Global Client Executive (GCE) is to manage & create a sustainable Chubb-Client relationship for existing and newly acquired clients within the Major Account Division for Continental Europe. The result of this leads Chubb to strong account retention and business growth opportunities. This is accomplished through careful planning and enhanced interaction with risk managers, c-suite, effective client service performance, a formal stewardship process, Chubb internal leadership and knowing the Chubb business plan and expectations.

Key Responsibilities

**Client Mapping**: Execute and develop strategy with existing portfolio of GCE clients. Identify and map potential new GCE clients in conjunction with the Country Presidents, MSLs, and Head of Global GCE. Develop an Executive Sponsorship network amongst Chubb Executives and create clear client mapping to ensure regular and consistent dialogue with the clients.

**Client Plan**: Meet with client and broker to discuss current Chubb relationship and client’s Risk Management Goals. The client plan should be reviewed and updated as needed. You will provide insight to share with internal client team, including MSL and Country President, on current relationship and potential expansion opportunities. All client plans to be downloaded into the GCE share-point site.

**Client Team**: A comprehensive list of the Chubb client team. Include UW/UW Managers, Claims, and Regional Management. List is shared internally as well as externally with client.

**Institutionalize Relationship**: Provide all GCE clients with access to Chubb senior management and Chubb product line leadership while promoting Chubb brand identity and recognition within the global insurance market.

**Drive Chubb Business Plan**: Understand each product line and regional business plans and translate into action for assigned clients. This includes all existing business as well a targeted lines to ensure the entire relationship is considered in the decision-making process.

**Drive Overall Client Satisfaction**: Manage overall service delivery and assigned tasks for each client to ensure we are meeting their expectations and creating loyalty. Demonstrate appropriate levels of accountability and authority when carrying out tasks and elevate necessary issues to senior management.

**Client Specific P&L Statements**: Maintain and update annually client specific Profit & Loss exhibits to fully understand the extent and history of the relationship, Share P&L with Chubb senior management to assist with key account level decisions.

**Visibility**: Plan and arrange meetings at risk manager and broker events. Include Chubb senior management. i.e., RIMS, FERMA, Country specific events, CABs, etc.

**Stewardship**: Arrange annual stewardship meetings with product line leaders and CPs. Introduce new product or service as needed.

**Escalation Management**: Engage Regional, Country President and Chubb Overseas General leadership as needed for alignment when lines of business are in jeopardy or new business opportunities exist.

**Client Advisory Board**: Establish the discipline, alongside regional Major Segment Leader (MSL), Global GCE and Local MSL in creating a client advisory board to better position Chubb to understand clients’ needs and emerging requirements

Qualifications - Requires specialized depth and/or breadth of expertise
- Works independently, with guidance in only the most complex situations

Flexible Working

We are open to discussing flexible working arrangements. This can be discussed with the Recruitment Business Partner managing this position.

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

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