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Customer Success Manager
Il y a 4 mois
**Seismic, a rapidly growing Forbes Cloud 100 company, i**s the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. **Seismic's** platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. **Seismic is headquartered in San Diego, with offices across North America, Europe, and Australia.**:
**Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic **here**.**:
**Who you are**:
- Possess a strong sense of ownership and takes pride in all that you do
- Comfortable in dynamic environments with changing priorities
- Skilled at managing multiple responsibilities while striving to exceed expectations
- Displays a sense of humor and humility during those challenging times
- Self-starter with the ability to manage multiple projects simultaneously
- Ability to effectively prioritize and escalate customer issues
- Ability to adapt to a rapidly changing environment
**What you will be doing**:
- Oversee and ensure successful client onboardings
- SOW creation, coordination of project resources, monitoring project plans, and mitigating project risks
- Manage the overall relationship with assigned accounts to ensure renewals and uncover opportunities for cross-sell/up-sell
- Manage multiple fast-paced projects and ensure success and ongoing client satisfaction
- Translate customer needs and issues into a set of business requirements
- Craft detailed requirements of client solutions that can be passed to solutions engineering teams
- Conduct regular business review meetings with key accounts
- Provide ad-hoc troubleshooting, ongoing training for existing customers and other services and support activities as required.
- Assist with the creation of training documentation as needed
- Assist with other services and support activities as required
**What you bring to the team**:
- Bachelor's Degree in Business Administration, Engineering, Computer Sciences or related field required. Master's Degree desired.
- Advanced proficiency with the Microsoft Office Suite including Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
- In-depth knowledge of data systems and structures
- Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
- Ability to understand and translate customer requirements
- Critical thinking, analysis, troubleshooting, and problem-solving expertise
- Previous experience with SaaS (desirable)
- Fluent in French and English
**What we have for you**:
- Take time to rest and recharge w/ Paid time off, paid company holidays, end of year company shutdown
- Group healthcare and risk benefits
- Equity program and performance-based bonuses
- Mental health + Employee Assistance Programs w/ free counseling sessions
- Bring Your Own Device technology stipend
- $1,000 annual professional development reimbursement
- Seismic Cares Program w/ charitable donation matching
- Nine Communities of Belonging (aka employee resource/affinity groups)
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales **enablement**, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
