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Customer Success Manager
Il y a 2 mois
NRJx, startup greentech issue du studio OSS Ventures, accompagne les industriels dans leur transition énergétique avec des solutions alliant production et sobriété. Notre objectif est de devenir le logiciel de référence en gestion de l’énergie pour l'industrie.
Notre plateforme SaaS permet aux usines d'optimiser leur consommation énergétique, contribuant ainsi à la réduction de l'empreinte carbone d'un secteur émettant près de 30% des émissions mondiales de CO2.
Nous valorisons l'innovation, l'impact environnemental positif et la collaboration au sein d’une équipe engagée pour un avenir durable.
### Description du poste : Customer Success Manager
**Votre rôle :**
En tant que premier Customer Success Manager chez NRJx, vous jouerez un rôle central dans la création et la structuration de notre département Customer Success. Votre objectif principal sera d'assurer que nos clients tirent le meilleur parti de nos solutions, tout en garantissant leur satisfaction et leur fidélité.
**Responsabilités :**
- Assurer le déploiement et l’onboarding des nouveaux clients pour une adoption rapide et efficace de nos solutions.
- Optimiser l’utilisation de notre plateforme pour maximiser le retour sur investissement et la satisfaction client.
- Gérer les relations clients à travers des réunions de suivi régulières pour maintenir une relation de confiance.
- Identifier et concrétiser les opportunités d’upsell au sein de votre portefeuille clients.
- Collaborer étroitement avec l’équipe produit pour remonter les besoins des clients et améliorer continuellement notre solution.
- Mettre en place des processus et meilleures pratiques pour une équipe Customer Success performante.
- Développer et exécuter des stratégies de rétention pour maximiser la fidélisation des clients.
### Profil recherché
**Compétences obligatoires :**
- 5+ années d’expérience en Customer Success, dont 3 ans minimum en tant que Customer Success Manager dans le secteur SaaS B2B.
- Expérience dans la gestion de portefeuilles de PME et de grands comptes avec une logique d'upsell.
- Expérience dans une startup en phase early stage (un atout).
- Expérience avérée dans la gestion de relations clients complexes et l’obtention de résultats mesurables.
- Une expérience dans les solutions de gestion de l’énergie ou secteurs similaires est un plus.
### Ce que nous vous offrons
- Un impact tangible en aidant les entreprises à réduire leur empreinte carbone.
- L’opportunité de façonner le département Customer Success dans une startup en pleine croissance.
- Travailler avec un produit SaaS innovant dans un environnement dynamique et stimulant.
- Traiter des sujets d' applications d’intelligence artificielle et de machine learning dans la gestion de l’énergie.
### Conditions de travail
- Modèle de travail hybride avec jusqu'à 2 jours de télétravail par semaine.
- Bureau situé à Paris, facilement accessible par métro: Proche du métro Cadet (Ligne 7), Notre-Dame-de-Lorette (ligne 12) et Auber (RER A).
**Prêt à rejoindre une aventure qui a du sens ? Postulez dès maintenant et contribuez à la transition énergétique avec NRJx **
