Customer Success Manager
Il y a 4 mois
**Description de l'offre**:
**Présentation**:
Étant un des leader des technologies juridiques d’entreprise, Septeo SIJE accompagne la performance de ses clients en déployant son expertise sur les marchés du pilotage juridique d’entreprise, de gestion du cycle contractuel, de la gouvernance, du risque et de la conformité.
Nous accélérons la transformation digitale de nos clients grands comptes et PME grâce à des solutions logicielles couvrant l’ensemble des problématiques juridiques.
Implanté en France, en Europe et en Amérique du Nord, nous capitalisons sur plus de 20 ans d’expérience, plus de 1500 projets, plus de 700 clients et 65 000 utilisateurs à travers le monde.
Le Groupe Septeo recrute pour sa filiale Septeo SIJE** un(e)** **Customer Success Manager H/F, **basé(e) à Courbevoie (92).
**Votre mission**:
**Ce que nous pouvons accomplir ensemble**:
Rattaché(e) à la Responsable Customer Success basée à Courbevoie, vous assurez le suivi des clients qui vous sont attribués. Vous veillerez à maintenir un excellent niveau de satisfaction.
Votre quotidien:
- Veiller à la satisfaction des utilisateurs au quotidien (en français et en anglais).
- Réaliser les sessions de formation sur nos modules destinés aux services juridiques à distance.
- Renseigner et mettre à jour le CRM afin d’y consigner toutes les informations relatives aux comptes et contacts.
- Effectuer les rendez-vous clients en s'assurant que les solutions sont à jours vers les dernières versions.
- Recueillir, comprendre et apporter une solution aux attentes fonctionnelles exprimées par les clients (R&D, Formations, Commerce ).
**Profil requis**:
**Et si on parlait de vous ?**
- Vous êtes diplômé(e) d’un bac +2/3 et vous justifiez de 2 années d’expériences minimum dans une fonction de gestion/satisfaction de clientèle, idéalement dans le secteur des logiciels ou services informatiques B2B.
- Orienté(e) satisfaction client, vous avez un bon relationnel et un sens du travail en équipe.
- Vous maitrisez l’anglais et êtes capable d'animer des réunions avec des interlocuteurs anglophones.
**Si vous êtes la bonne personne, quelle est la suite du processus ?**
- Un échange téléphonique avec un(e) Chargé(e) de recrutement,
- Un premier rendez-vous visio avec votre futur Manager et la partie RH,
- Un dernier rendez-vous sur site avec votre futur N+2.
- Rémunération fixe + variable + mutuelle familiale prise en charge à 100% + RTT + carte swile._
**Vous faites quoi lundi ?**
**On vous attend chez Septeo
-
Customer Success Manager
il y a 2 semaines
Courbevoie, Île-de-France Varonis Temps plein{"Job SummaryAs a Customer Success Manager at Varonis, you will be responsible for driving retention, renewals, customer satisfaction, and growth for our most strategic clients. This is a high-profile customer-facing technical role that requires outstanding relationship management skills and technical acumen.Key Responsibilities* Manage a portfolio of client...
-
Customer Success Manager
il y a 3 semaines
Courbevoie, Île-de-France Varonis Temps pleinAbout the RoleThe Customer Success Manager will play a critical role in driving retention, renewals, customer satisfaction, and growth for Varonis' most strategic clients. This is a high-profile customer-facing technical role that requires outstanding relationship management skills and technical acumen.Key ResponsibilitiesManage a portfolio of client...
-
Customer Success Manager
il y a 1 semaine
Courbevoie, Île-de-France Varonis Temps pleinAbout the RoleThe Customer Success Manager at Varonis will be responsible for driving retention, renewals, customer satisfaction, and growth for our most strategic clients. This is a high-profile customer-facing technical role that requires outstanding relationship management skills and technical acumen.Key ResponsibilitiesManage a portfolio of client...
-
Customer Success Manager
Il y a 4 mois
Courbevoie, France Varonis Temps pleinDescription Customer Success Manager The role of the Customer Success Manager is to work with Varonis' most strategic clients to drive retention, renewals, customer satisfaction, and growth. This is a high-profile customer-facing technical role, requiring outstanding relationship management skills and technical acumen. The Customer Success Manager...
-
Customer Success Manager Junior
il y a 2 semaines
Courbevoie, Île-de-France Worldline Temps plein{"title": "Customer Success Manager Junior", "description": "Maximize Customer SatisfactionAs a Customer Success Manager Junior at Worldline, you will be responsible for ensuring that our customers receive the best possible experience. This involves understanding their needs, challenges, and goals, and providing tailored solutions to meet their...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinJob Description:At Worldline, we are seeking a highly motivated and detail-oriented Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) team. As a key member of our Innovation & Digital Experience Acceleration Team, you will play a crucial role in ensuring customer satisfaction and driving business growth.Key...
-
Customer Success Manager
Il y a 4 mois
Courbevoie, France Varonis Temps plein**Responsibilities**: - Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis. - Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client relationships to deepen...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinJob Description:At Worldline, we're looking for a talented Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) team. As a key member of our Innovation & Digital Experience Acceleration Team, you'll play a crucial role in ensuring customer satisfaction and driving business growth.Key Responsibilities:Produce commercial documents...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinJob OpportunityWorldline is seeking a Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) within the Innovation & Digital Experience Acceleration Team.About the RoleThis is a cross-functional position that involves working closely with the entire team, functional departments, business units, and stakeholders to ensure customer...
-
Customer Success Manager
Il y a 4 mois
Courbevoie, France LEFEBVRE DALLOZ Temps plein**Qui sommes-nous ?** Lefebvre Dalloz est une nouvelle marque qui porte une offre globale d’édition, de formation et de logiciels et services des marques historiques Editions Francis Lefebvre, Francis Lefebvre Formation, Editions Législatives, Editions Dalloz, Dalloz Formation, ELEGIA, Bärchen et CSP Docendi. Ce regroupement confère à Lefebvre Dalloz...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinJob Description:At Worldline, we are seeking a highly motivated and detail-oriented Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) team. As a key member of our Innovation & Digital Experience Acceleration Team, you will play a crucial role in ensuring customer satisfaction and driving business growth.Key...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinJob SummaryWe are seeking a highly motivated and detail-oriented Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) team. As a key member of our team, you will be responsible for ensuring customer satisfaction by producing commercial documents, carrying out training, setting up marketing campaigns, and monitoring customer...
-
Customer Success Manager
Il y a 4 mois
Courbevoie, France Septeo Temps pleinDESCRIPTION DE L'OFFRE **Présentation**: Étant un des leader des technologies juridiques d’entreprise, Septeo SIJE accompagne la performance de ses clients en déployant son expertise sur les marchés du pilotage juridique d’entreprise, de gestion du cycle contractuel, de la gouvernance, du risque et de la conformité. Nous accélérons la...
-
Customer Success Manager Junior
il y a 2 semaines
Courbevoie, Île-de-France Worldline Temps pleinAccelerate Your Career with WorldlineWorldline is a leading innovator in the payments technology industry, shaping how the world pays and gets paid. We're looking for a Customer Success Manager Junior to join our Innovation & Experience Centre team, where you'll play a key role in ensuring customer satisfaction and driving business growth.Key...
-
Internship - Customer Success Manager Junior (F/M)
Il y a 2 mois
Courbevoie, France Worldline Temps pleinInternship - Customer Success Manager Junior (F/M) La Défense This is Worldline Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth...
-
[INTERNSHIP] Customer success manager junior
il y a 1 mois
Courbevoie, 92400, France Worldline Temps pleinWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate...
-
[INTERNSHIP] Customer success manager junior
il y a 4 semaines
Courbevoie, 92400, France Worldline Temps pleinWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinAbout the OpportunityWorldline's Innovation & Experience Centre is seeking a Customer Success Manager Junior to join our Innovation & Digital Experience Acceleration Team. As a key member of our team, you will play a crucial role in ensuring customer satisfaction by providing adapted solutions, implementing initiatives, and analyzing key performance...
-
Customer Success Manager Junior
il y a 3 semaines
Courbevoie, Île-de-France Worldline Temps pleinAbout WorldlineWorldline is a leading innovator in the payments technology industry, shaping how the world pays and gets paid. We help businesses of all shapes and sizes accelerate their growth journey - quickly, simply, and securely.The OpportunityWe are seeking a Customer Success Manager Junior to join our Innovation & Experience Centre (IEC) team. As a...
-
Customer Success Manager
Il y a 3 mois
Courbevoie, France Yuccan Lead Temps plein_C'est l'occasion de rejoindre une startup en pleine croissance et de faire partie de notre réussite en apportant votre brique à l'édifice !_ **Yuccan Quoi ?** Yuccan Lead c'est la solution N°1 de la mise en relation qui offre un programme de parrainage digital & solidaire pour les entreprises B2C et B2B. Grâce à une appli mobile, **des particuliers...