IT Support Engineer

il y a 1 mois

Paris, France Teceze Ltd Temps plein

Hi All,

Hope you all doing well

we have a job opening for full time **IT Support Engineer** in **Paris, France.**

Role : IT Support Engineer

Job Type : Fulltime

**Priority local citizen**

**What You Will Be Doing**
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for end-user equipment.
- Performs remedial repairs on Desktops, laptops, and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and PC hardware/software including mobile phones.
- This position requires the ability to work in a process-based environment requiring flexibility and teamwork. Performs other duties as assigned.

**Required Skillset**
- Minimum of 1-3 years of IT experience.
- Experience of support end-user devices in an enterprise desktop environment.
- Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions.
- Mobile device management including IOS and Android devices, enterprise encryption solutions
- Basic experience of Networks and end-user infrastructure systems such as Active Directory, SCCM, Intune, VPN and Antivirus soft
- Proven analytical, troubleshooting, and problem-solving skills.
- Basic Networking Skills
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- **Local language is mandatory, plus good command of English**

**Job Types**: Full-time, Part-time

**Salary**: From 180.00€ per day

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