Front Desk Officer
Il y a 2 mois
**Ray studios ?**
Un réseau européen de centres médicaux (studios) intégralement dédiés au détatouage avec pour ambition de devenir la marque de confiance dans un secteur en pleine croissance. Notre réseau est aujourd’hui composé de 5 studios avec une identité forte:
- 5 en France : Paris, Lyon, Nantes, Bordeaux, Toulouse
- 1 en Belgique : Bruxelles
- 4 en Espagne : Barcelone, Madrid, Seville, Valence
Créé il y a un peu plus de 3 ans par une équipe d’entrepreneurs chevronnés, Ray studios a déjà construit une réputation forte sur son marché, avec plus de 25 000 traitements réalisés. L’objectif de Ray studios est aussi de réinventer totalement l’expérience de détatouage, pour s’éloigner des standards médicaux traditionnels et proposer des lieux chaleureux et trendy et façonner une expérience patiente unique.
Alors. Are you ray-dy ? ;)
**Descriptif du poste**
En tant que Front Desk Officer, vous êtes le premier contact avec nos patients quand ils nous rendent visite Visage rayonnant, vous êtes porteur de nos valeurs au quotidien
Vos missions seront les suivantes:
- Ouverture et fermeture du studio : en fonction des jours, vous gérez l'ouverture et la fermeture du studio. Vous êtes en charge d'approvisionner la salle de traitement en matériel médical pour que nos médecins soient prêts à travailler.
- Accueil des patients : vous faites pleinement vivre l'expérience Ray Studios à nos patients (leur présenter le parcours de détatouage, répondre à leurs questions, leur proposer un encas, les accompagner dans l'espace d'accueil)
- Secrétariat téléphonique & mail : vous gérez une partie des prises de rdv et des confirmations de rdv en collaboration avec notre équipe Customer Care. Vous répondez également aux demandes de renseignements. Bientôt le détatouage n'aura plus de secrets pour vous
- Gestion des paiements et de la caisse : vous gérez l'encaissement des patients (pas de prise en charge de la Sécurité Sociale) à la fin des séances et tentez de récupérer des avis Google positifs pour faire ray-onner le studio
**Profil recherché**
- Vous êtes à la recherche d'un nouveau challenge à temps partiel (horaires variables en fonction des mois mais collaboration longue durée) ;
- Vous avez une expérience significative dans la relation client / patient ;
- La satisfaction patient / client est au centre de vos valeurs : loin des standards habituels du secteur médical, nous voulons réinventer l'expérience patient en mettant le service au centre de chacune de nos interactions avec nos patients ;
- Vous cherchez à travailler dans un lieu chaleureux et trendy ;
- A l'aise avec les outils informatiques, vous les voyez comme des alliés qui vous font gagner en productivité ;
- Fiable, dynamique et curieux : vous êtes prêt à devenir incollable sur le détatouage ;
- Vous faites preuve d'une bonne capacité d'adaptation et d'un bon sens de la communication : Ray Studios est une société en plein développement, notre environnement est stimulant
Type d'emploi : Indépendant / freelance
Rémunération : 20,00€ par heure
Horaires:
- Travail en journée
Lieu du poste : En présentiel
Date de début prévue : 16/09/2024
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