Front Desk Associate
Il y a 2 mois
**Qui sommes-nous ?**
Kwerk crée des bureaux opérés de luxe inspirants au cœur du 8ème arrondissement.
Nos 4 adresses parisiennes offrent une localisation d’exception, des espaces de travail au design unique, un service digne des meilleurs hôtels, pour permettre à nos clients de se concentrer sur le cœur de leur activité et attirer les meilleurs profils.
Notre esprit et ce qui nous anime au quotidien:
- La singularité et l’expression de soi comme sources de performance
- L’obsession du service client
- Une culture de l’hospitalité généreuse, respectueuse et inclusive des identités des collectifs et individus
- Le sens du détail et de l’excellence
**Rôle**:
Directement sous la responsabilité du General Manager du centre, vous êtes le visage de kwerk. Vous êtes au cœur de la satisfaction de toutes les demandes liées à l’accueil et à la conciergerie dans le respect des standards luxe de kwerk.
- Développer une connaissance fine de nos clients et membres et ainsi être garant d'une expérience sur-mesure de qualité. Connaître parfaitement les procédures internes des clients liées à votre métier pour assurer l'accueil au niveau de qualité attendu pour eux. Être force de proposition pour l'enrichir.
- Garantir la bonne tenue de la matrice FD de manière quotidienne et participer à la préparation de documents en vue des arrivées et départs des membres et clients
- Accueillir et renseigner les clients, visiteurs, prospects et prestataires selon les standards d’accueil luxe de kwerk
- Garantir l’image de marque et veiller à la bonne tenue de l’espace Front Desk
- Assurer la gestion du standard téléphonique
- Gérer le courrier et les colis à la réception et à l’expédition.
- Gestion administrative liée au Front Desk (badge, process internes etc.)
- Communiquer et promouvoir sur l’offre servicielle de kwerk
**Vous serez épanoui(e) dans ce poste si**:
- Vous avez une forte sensibilité pour les codes du luxe
- Vous êtes accueillant et souriant et doté d'un excellent relationnel
- Vous avez une excellente présentation
- Votre fiabilité, votre agilité et votre sens du service seront d'excellents atouts pour mener à bien vos missions
- Vous êtes rigoureux et organisé et savez néanmoins faire preuve de flexibilité et d’adaptation
- Vous aimez travailler en équipe
- Vous vous exprimez aisément en français et en anglais
- Vous êtes à l’aise avec les outils IT (Pack Microsoft office...)
**Rythme souhaité**: 4 jours / 1 jour
**Ce que nous offrons**:
- Un environnement de travail exceptionnel
- Des tickets restaurants Swile
- Le remboursement de 50% de votre titre de transport
- L’accès à notre programmation WellworkingTM : rituel de méditation, studio de yoga, studio cardio...
Type d'emploi : Alternance
Rémunération : 1 766,92€ par mois
Avantages:
- Prise en charge du transport quotidien
Horaires:
- Du lundi au vendredi
- Heures supplémentaires
- Repos le week-end
- Travail en journée
Rémunération supplémentaire:
- Heures supplémentaires majorées
Lieu du poste : En présentiel
Date de début prévue : 04/11/2024
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