Technical Account Manager
il y a 2 semaines
**Sparteo - Suite of Solutions for Web Publishers**:
Since 2016, we have been offering cutting-edge adtech solutions to help publishers generate more value on their websites. How? Thanks to our dedicated and passionate teams We are committed to providing them with all the means necessary to contribute to realizing ours and our clients' ambitions.
Since the inception of Sparteo, four solutions have already been launched: Viously for video, Voxeus for audio, Actirise for display, and FastCMP our consent management platform.
Discover our history, our products, and our culture on our website
**Your Job**:
The Technical Account Manager (TAM) serves as a designated technical support contact and a trusted advisor to internal customer facing teams (Growth & Customer Success) and a selected number of new and established Publishers across EMEA.
The TAM works to deliver and manage resolution of complex services technical challenges with the full context and understanding of the customer's environment, usage trends, and pain points. TAMs will orchestrate reactive and proactive support across internal Product, Engineerings and Monetization teams as necessary.
**To specify**
- Sales Collaboration & Account Management:
- Work closely with Growth & Customer Success teams to ensure customer satisfaction.
- Track and report operational metrics for assigned accounts.
- Understand customer solutions and contribute to defining technical strategies for new opportunities.
- Internal & External Technical Touch Point:
- Serve as primary technical advisor to Publisher resources.
- Provide guidance and hands-on support on Sparteo solutions, platform & APIs, and best practices.
- Participate in workshops, training, and technical advice sessions for publishers.
- Technical Onboarding:
- Plan and execute onboarding Technical Setup activities with publishers.
- Reactive & Proactive Support:
- Troubleshoot service implementation issues for Growth / CS Teams or publishers.
- Proactively identify and resolve technical challenges, optimizing Viously services usage.
- Collaboration with Engineering/Product & Documentation:
- Maintain internal & external knowledge-base of Sparteo services.
- Communicate feature requests or product issues to Product and Engineering teams.
- Team Collaboration:
- Contribute to team growth and scalability through documentation and process optimization.
- Create, maintain, and update internal processes.
- Coach junior Technical Services TAM recruits for faster onboarding and action.
**Your profile for this job**:
- You already have experience in integrating solutions in an Adtech environment.
- You are capable of effectively solving complex technical problems and working proactively to anticipate needs.
- You have a strong customer orientation, with a commitment to ensuring long-term customer satisfaction and success.
- You demonstrate autonomy and effective collaboration with internal and external teams.
- Native-level proficiency in French, along with full proficiency in English (B2 level required).
**Your mind set to share our adventure**:
- You want to make an impact and move things forward collectively. Does hearing phrases like "Yes, but we've been doing it this way for years..." make your hair stand on end? We feel the same way: progress is made by questioning what already exists.
- You solve problems pragmatically and analytically.
- You're looking for a fast-moving environment where your agility will be an asset. The 80-20 (Pareto) principle holds no secrets for you.
- Your ability to listen encourages you to challenge and improve yourself on an ongoing basis.
**Our working conditions**:
- A convivial and flexible working environment, with our telecommuting culture integrated into the company's organization.
- A friendly and small-sized team that you can find in our offices near Lille or in Paris.
- Social gatherings and company events organized throughout the year.
- Sparteo is experiencing significant growth both in terms of business and workforce, especially internationally.
- Additional benefits include an advantageous compensation system with non-taxable and non-mandatory overtime hours, as well as a Swile restaurant ticket card.
**Ready to join Team Sparteo? Send us your CV and continue the recruitment process**
**Here are the stages in our recruitment process**:
- Discussions about your driving forces, your ambitions and our Sparteo mindset
- Analytical and business logic tests
- Discussions with one or more members of the Sparteo team, including your future manager
- Taking up references
Our recruitment process is mainly conducted by videoconference; however, certain stages may require a face-to-face meeting.
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