International Customer Service Manager

il y a 1 semaine


Paris, France VTE France Temps plein

We are a rapidly growing French industrial startup making significant strides on the international stage, particularly across Europe. As we continue to expand, we are looking for an International Customer Service Manager to join our team and help us deliver exceptional service to our global clientele.

As the International Customer Service Manager, you will play a pivotal role in ensuring our customers across Europe receive outstanding support. You will develop and implement customer service policies, and work closely with other departments to enhance the overall customer experience.

**Key Responsibilities**:

- Develop and implement customer service policies, procedures, and standards to ensure exceptional service delivery.
- Handle complex customer inquiries and complaints, providing solutions and ensuring customer satisfaction.
- Collaborate with sales, marketing, and product development teams to ensure customer needs are met.
- Monitor customer service metrics and KPIs, prepare regular reports
- Travel as required to meet with international clients and understand their needs.

**Requirements**:

- Bachelor's or Master's degree in Business Administration, International Relations, or a related field.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional communication skills in both English and French; proficiency in other European languages is a plus.
- Ability to travel internationally as needed.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to be part of a fast-growing company with a dynamic and collaborative work environment.
- Career development and growth opportunities.
- A chance to make a significant impact on our global expansion efforts.

If you are passionate about customer service and have the skills and experience to excel in this role, we would love to hear from you

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