Operations Manager
Il y a 2 mois
**SUMMARY**
His main responsibility is to ensure that operations at Capago comply with the requirements of the specifications and to create a good working relationship based on trust between the represented diplomatic authority and the company. He must also ensure that all Capago Group requirements are communicated to the teams and applied.
**RESPONSIBILITIES**
As an Operation Manager, you will be responsible for:
**Ensure the operational and economic efficiency of the visa center by**:
- Ensuring the well-being of the team and informing management of any difficulties
encountered by staff;
- Managing the day-to-day operations of the branch;
- Being proactive in operations and deploying continuous improvement methods to optimize all processes;
- Managing the availability of appointments on Capago's internal management tool;
- Planning and leading staff meetings in collaboration with the supervisor(s);
- Defining the needs of employees with the help of the Supervisor(s) and highlighting them with the cross-functional services concerned;
- Promoting and animating the sales dynamic within the team.
**Ensure the good quality of the relationship with the consular authority by**:
- Facilitating communication between the consulate(s) and Capago;
- Attending key meetings with the Consulate;
- Promptly respond to questions from the Consulate regarding records, requirements or procedures;
**Comply with and ensure compliance with Capago specifications and standards by**:
- Ensuring the proper execution of the specifications defined by the represented Ministry of Foreign Affairs;
- Ensuring compliance with applicable internal policies and procedures;
- Ensuring confidentiality and compliance with security policies defined by Capago.
**Ensure the quality of service provided to applicants by**:
- Ensuring that the daily production is of excellent quality;
- Handling specific customer complaints that cannot be handled by the Supervisor(s).
**Be an effective relay for cross-functional resources by**:
- Participating in recruitment procedures in collaboration with the HR department;
- Ensuring proper compliance with HR and financial procedures;
- Immediately transmit important information or scanned documents to the correct communication channels defined by Capago;
- Managing all other tasks assigned by the Regional Management.
**COMPETENCIES**
As a Operation Manager, you need to demonstrate the following competencies:
- Sense of responsibility;
- Relationship and communication skills;
- Team management and skills development;
- Crisis management ;
- Seriousness ;
- Organization ;
- Reactivity ;
- Rigor
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