Operations Supervisor
Il y a 4 mois
**| WHAT TO KNOW BEFORE APPLYING**
- You have to be **fluent in French & English** (written - spoken)
- Team Management experience mandatory
- Experience in the visa industry is a big plus
- **This position is based in Washington - USA**:
- Resumes needs to be sent in English
**-**
**| SUMMARY**
We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year.
As part of our development, we are looking to strengthen our Operation Department and are looking for an experienced **English-speaking Operations Supervisor, **who is dedicated and customer-focused individuals to join our team.
The Supervisor works in close collaboration with the Operations Manager of the branch, to ensure the proper execution of the specifications and the expected quality of service.
**| RESPONSIBILITIES**
As an Operations Supervisor you will be responsible for:
- **Supervising all branch daily operations by**:
- Being in constant support of the team;
- Solving problems independently and ensuring good continuity of operations;
- Handling customer complaints and feedback.
- **Managing the liaison and relationship with the represented consulate / embassy when the Operations Manager is absent ;**
- **Guaranteeing the performances of the employees by**:
- Monitoring and communicating operational key performance indicators;
- Preparing and leading team meetings;
- Guaranteeing the good organization of the teams in order to optimize operational efficiency;
- **Ensuring the well-being of operational teams**:
- Reporting to the Operations Manager any issues that may affect employees.
**| COMPETENCIES**
As an Operations Supervisor, you need to demonstrate the following competencies:
- Ability to make operational decisions;
- **Fluent in English & French - mandatory**:
- Sense of responsibility ;
- Team management and skills development;
- Serious ;
- Organized ;
- Reactive ;
- Engagement in teamwork
- Great customer service skills
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