Operations Supervisor

Il y a 8 mois

GifsurYvette, France Capago International Temps plein

**| WHAT TO KNOW BEFORE APPLYING**
- You have to be fluent in **Arabic, English & Italian** (written - spoken)
- Being fluent in **French** would be a great advantage
- Team Management experience mandatory
- Experience in the visa industry is a big plus
- This position is based in Beirut - Lebanon
- Resumes needs to be sent in **English**

**-**

**| SUMMARY**

The Supervisor works in close collaboration with the Operations Manager of the branch, to ensure the proper execution of the specifications and the expected quality of service.

**| RESPONSIBILITIES**

As an Operations Supervisor you will be responsible for:

- **Supervising all branch daily operations by**:

- Being in constant support of the team;
- Solving problems independently and ensuring good continuity of operations;
- Handling customer complaints and feedback.
- **Managing the liaison and relationship with the represented consulate / embassy when the Operations Manager is absent ;**
- **Guaranteeing the performances of the employees by**:

- Monitoring and communicating operational key performance indicators;
- Preparing and leading team meetings;
- Guaranteeing the good organization of the teams in order to optimize operational efficiency;
- **Ensuring the well-being of operational teams**:

- Reporting to the Operations Manager any issues that may affect employees.

**| COMPETENCIES**

As an Operations Supervisor, you need to demonstrate the following competencies:

- Ability to make operational decisions;
- You have to be fluent in **Arabic, English & Italian** (written - spoken) ;
- Being fluent in **French** would be a great advantage ;
- Sense of responsibility ;
- Team management and skills development;
- Serious ;
- Organized ;
- Reactive ;
- Rigor.

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