Operations Manager

Il y a 7 mois

GifsurYvette, France Capago International Temps plein

**| WHAT TO KNOW BEFORE APPLYING**
- You have to be fluent in **English & Portuguese** (written - spoken)
- Being fluent in **French** would be a great advantage
- Team Management experience mandatory
- Experience in the visa industry is a big plus
- This position is based in Brazilia - Brazil
- Resumes needs to be sent in **English**

**| SUMMARY**

His main responsibility is to ensure that operations at Capago comply with the requirements of the specifications and to create a good working relationship based on trust between the represented diplomatic authority and the company. He must also ensure that all Capago Group requirements are communicated to the teams and applied.

**| RESPONSIBILITIES**

As an Operation Manager, you will be responsible for:

- **Ensure the operational and economic efficiency of the visa center by**:

- Ensuring the well-being of the team and informing management of any difficulties encountered by staff;
- Managing the day-to-day operations of the branch;
- Being proactive in operations and deploying continuous improvement methods to optimize all processes;
- Managing the availability of appointments on Capago's internal management tool;
- Planning and leading staff meetings in collaboration with the supervisor(s);
- Defining the needs of employees with the help of the Supervisor(s) and highlighting them with the cross-functional services concerned;
- Promoting and animating the sales dynamic within the team.
- **Ensure the good quality of the relationship with the consular authority by**:

- Facilitating communication between the consulate(s) and Capago;
- Attending key meetings with the Consulate;
- Promptly respond to questions from the Consulate regarding records, requirements or procedures;
- **Comply with and ensure compliance with our specifications and standards by**:

- Ensuring the proper execution of the specifications defined by the represented Ministry of Foreign Affairs;
- Ensuring compliance with applicable internal policies and procedures;
- Ensuring confidentiality and compliance with security policies defined by Capago.
- **Ensure the quality of service provided to applicants by**:

- Ensuring that the daily production is of excellent quality;
- Handling specific customer complaints that cannot be handled by the Supervisor(s).
- **Be an effective relay for cross-functional resources by**:

- Participating in recruitment procedures in collaboration with the HR department;
- Ensuring proper compliance with HR and financial procedures;
- Immediately transmit important information or scanned documents to the correct communication channels defined by Capago;
- Managing all other tasks assigned by the Regional Management.

**| COMPETENCIES**

As a Operation Manager, you need to demonstrate the following competencies:

- Sense of responsibility ;
- You have to be fluent in **English & Portuguese** (written - spoken) ;
- Being fluent in **French** would be a great advantage ;
- **Experience in the visa industry is a big plus**:

- Relationship and communication skills;
- Team management and skills development;
- Crisis management ;
- Seriousness ;
- Organization ;
- Reactivity ;
- Rigor.

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