IT Technical Support

Il y a 2 mois

BoulogneBillancourt, France PayByPhone Temps plein

Are you searching for your next career move and looking to work with an inspiring team of good people? Then look no further
- we're seeking an IT Technical Support to join PayByPhone France

**About PayByPhone**:
PayByPhone is a fast-growing, forward-thinking, global company that is so much more than just a parking payment app. We support our clients’ journeys and those of our employees, too. We work hard, love to have fun and are always thinking about how to make life better and easier for the communities in which we work. Thanks to the backing of our parent company Volkswagen Financial Services, we have the security, stability and freedom to push boundaries and to be pioneers.

**About the role**:
Based in our Boulogne-Billancourt office, you’ll be responsible for supporting both our French and UK team members, so fluency in both French and English is key Your responsibilities will include:

- Triaging tickets and working with ticketing systems to manage employee requests within defined communication and resolution SLAs.
- Working closely with the Corporate IT team in Canada to solve problems that improve PayByPhone’s employee experience
- Provisioning and maintaining workstations and user accounts
- Partnering with the People & Culture team to support the onboarding and offboarding of employees
- Collaborating to maintain technology assets including licenses and hardware across European inventories
- Collaborating with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation
- Diagnosing issues with hardware, software, network, A/V boardrooms, printer, and phones

**Success in this role looks like**:

- Ownership of IT issues with strong troubleshooting abilities and problem solving beyond simply working on tickets. (ie: repeat tickets are resolved at scale and solutions put in place to improve the employee experience.
- Comfortable working at a fast pace with the different technologies required in the role
- Adapting to changing priorities and requirements
- Communicating effectively and clearly across teams in English and French (German is a plus), and building trust among Employees and Partners
- Occasional visits to UK and Germany affiliates as required

**The must-haves**:

- Experience with Atlassian suite of tools, Jira and Confluence
- Experience with Windows Server and Active Directory, configuring accounts, groups and managing access
- Experience with supporting users with cloud-based SaaS and SSO tools such as: Microsoft MyApps, Office 365 Suite, G-Suite
- Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)
- Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online
- Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs
- Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions such as: Meraki, Mosyle, Intune
- Identifying pain points in processes to reduce technical debt
- Ownership of tickets, responding to tickets quickly and seeing issues through to resolution
- Fluent in French and English

Type d'emploi : Temps plein, CDI

Avantages:

- Prise en charge du transport quotidien
- Titre-restaurant

Programmation:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Question(s) de présélection:

- What are your salary expectations?
- Do you have the right to work in France?
- Are you available to work full time on a permanent contract?
- What is your current notice period?
- Are you able to work at our office in Boulogne-Billancourt a minimum of 3 days per week?
- Are you fluent in French and English and able to have an entire conversation with both English and French natives?

Lieu du poste : In person

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