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Customer Value Creation Manager
Il y a 2 mois
Main duties and responsibilities
In that context the Customer Value Creation Manager will closely work with the sales teams and be in charge of:
- Running the client diagnosis prior to open eye meetings, workshops and steering committees meetings. The diagnosis includes: client’s data analysis versus competition, identification of growth opportunities with international shoppers, surveys & mystery visits to assess the in-store experience, external information analysis (from client’s strategy to omnichannel tools). For this diagnosis, a junior position and a data analyst are supporting the team.
- Customizing Global Blue value proposal to answer specific context and needs of the clients; combining existing Global Blue assets and external pools of partners, to ensure to bring as much value as possible to clients
- Participating and animating the workshops and steering committees along with the sales teams
- Ensuring and supporting the roll out of value-creation action plans and innovations
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