Application Production Support

il y a 3 semaines

Paris, France Bank of America Temps plein

**Job title** - Application Production Support

**Job Level**:

- VP

**Location - **Paris
- Provide Incident, Problem Management, change management support using ITIL methodology
- Provide technical expertise to facilitate investigation and resolution of technical issues in a timely and efficient manner.
- Support lines of business by driving investigation of Incidents and corrective action follow-ups.
- Provides formal and informal Post Event Problem Reviews coordinates delivery dates, define action items, and pursue issues to closure.
- Engage in performance/capacity improvement efforts, maintain third party local vendor relations, perform technical recovery testing, maintain technical recovery plans, manage risk and be proactive in identifying and controlling risk, deliver Risk related items, perform technical production checkouts, access reviews, review Permit to Operate checklist for production readiness, respond to service requests, maintain technical support documentation, proactive vulnerability management and drive to remediation.
- Drive production stability thru automation enhancements.

**The Team**
- The team has been recognized many times for their efforts and contributions. Some examples include: Identifying root cause and driving thru to remediation of long outstanding complex issues, incident resolution at very aggressive deadline, contribution and support to project implementations.
- The team’s strength is they are the SMEs on critical branch systems and the branch footprint, making them the go-to-person for consultancy and support for any new enterprise driven efforts.

**Core Skills - Required**
- Ability to create well-defined documents
- Ability to communicate effectively with people of varying degrees of technical expertise.
- Experience in Production Support
- Experience in change management and incident management tools
- Ability to solve production down situations under tight SLA deadlines, including root cause and problem resolution follow-up
- Excellent Problem Solving skills
- Strong organizational, interpersonal, and communication skills.
- Excellent verbal and written communication skills in English and French.

Desirable

In addition to the required job skills, the below skills are a plus:

- Knowledge of the Ebics protocol
Cobol knowledge.

**Job Band**:
H5

**Shift**:
**Hours Per Week**:
35

**Weekly Schedule**:
**Referral Bonus Amount**:
0

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